Contact Box
Customer Experience and Contact Center
Contact Box BPO is a nearshore outsourcing firm that provides customer experience and contact center solutions for healthcare, insurance, financial services, e-commerce, technology, and gaming, known for its multilingual team and advanced digital platforms.
Size
11-50
Private
Mission
To position brands with exclusivity and excellence while optimizing communication, productivity, and operational workflows to meet unique business needs.
About
Contact Box BPO offers customer experience and contact center solutions along with back-office operations for clients in healthcare, insurance, financial services, e-commerce, technology, and gaming. The company operates using a nearshore model and supports clients primarily in the Americas.
It is recognized for its commitment to enhancing customer engagement, with a focus on leveraging technology and expert human resources to optimize communication and operational efficiency.
Services
Contact Box BPO provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, technical support, social media customer care, data entry, order management, and billing. These services cover various channels, including telephone, digital, and social media, and are tailored to support clients' unique business needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Data Entry & Data Processing
Order Management & Fulfilment
Billing & Invoicing
Industries Served
The company serves clients in healthcare, insurance, banking and financial services, retail and e-commerce, technology and SaaS, and gaming and entertainment. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring compliance and enhancing customer satisfaction.
Unique Stregths
Contact Box BPO is known for its multilingual, highly skilled team and commitment to optimizing communication and operational efficiency. Its approach includes leveraging cutting-edge technology and modern tools, which help deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Medellín, Colombia, the company operates using a nearshore delivery model. It serves clients across the Americas, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Banking & Financial Services
Retail & e-Commerce
Technology & SaaS
Gaming & Entertainment
Clients
No items found.
What's the main service provided by
Contact Box
?
Contact Box specializes in delivering customer experience and contact center solutions, complemented by their back-office operations. Their comprehensive offerings include inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, social media customer care, as well as data entry, order management, and billing services. This broad spectrum of services is designed to cater to the varied needs of clients across different communication channels, ensuring a tailored approach to enhance customer interactions.
What additional services does
Contact Box
provide?
In addition to their primary offerings in customer experience and contact center solutions, Contact Box also provides back-office operations. This includes a variety of support functions that enhance overall efficiency and streamline processes, allowing clients to focus on their core business activities.
When was
Contact Box
founded?
Founded in 2017, Contact Box has been in operation for 7 years as of 2024. The company emerged with a mission to enhance customer experience and operational efficiency in the BPO sector, quickly establishing itself in the industry.
What industry verticals does
Contact Box
serve?
Contact Box serves a diverse range of industries, including Healthcare & Life Sciences, Insurance, Banking & Financial Services, Retail & e-Commerce, Technology & SaaS, and Gaming & Entertainment. This extensive industry focus allows the company to provide specialized services that meet the unique demands of each sector.
What delivery model does
Contact Box
offer?
Contact Box employs a nearshore delivery model, which means they provide services from a nearby location, specifically within the Americas. This approach allows for better communication and collaboration due to similar time zones, while also offering cost efficiencies typical of offshore services. The nearshore strategy enables Contact Box to maintain high-quality service levels while being responsive to client needs.
How many employees and/or seats does
Contact Box
have?
Contact Box operates with a workforce size of between 11 and 50 employees. This relatively small team is designed to ensure personalized service and dedicated client support, allowing them to operate efficiently while maintaining a strong focus on customer satisfaction.
Can
Contact Box
be considered a good service provider for startups?
Contact Box can be an advantageous service provider for startups, particularly those looking for personalized support and flexible service options. With a relatively small team, they are well-equipped to offer tailored solutions that meet the unique challenges faced by new businesses. Their focus on optimizing communication and operational workflows can significantly benefit startups in establishing a solid foundation for growth.
Can
Contact Box
be considered a good service provider for SMBs?
Contact Box is well-suited for small and medium businesses, as their diverse service offerings and nearshore delivery model provide the scalability and flexibility required by SMBs. Their ability to customize solutions to fit specific business needs, along with their commitment to enhancing customer engagement, makes them a reliable partner for companies looking to grow and improve operational efficiency.
Can
Contact Box
be considered a good service provider for enterprises?
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