Contact Automation
Customer Experience and Contact Center
Contact Automation is a leading provider of customer experience and contact center solutions for various industries, known for its advanced telephony and IVR automation services.
Size
11-50
Public
10m-50m
Mission
To advance industrial automation solutions that streamline operations, enhance productivity, and empower businesses to thrive in a digital world.
About
Contact Automation offers customer experience and contact center solutions along with automation and RPA enablement, CX consulting, and technical support for clients across multiple sectors. The company operates using a work-from-home model and supports businesses seeking to enhance their customer interactions.
It is recognized for its innovative automation technologies, with a focus on improving operational efficiency and customer satisfaction through tailored solutions.
Services
Contact Automation provides customer experience and contact center solutions supported by automation and RPA enablement, CX consulting, and technical support. These services include intelligent call routing, automated call answering, and voice-of-customer analytics, tailored to support businesses in enhancing their customer interactions and operational workflows.
Capabilities
Automation & RPA Enablement
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Technical Support (Tier 1/2)
Voice-of-Customer (VOC) Analytics
Industries Served
The company serves clients in various sectors, including healthcare, finance, retail, and telecommunications. It has experience supporting organizations with services aligned to industry-specific requirements, leveraging advanced telephony and IVR solutions.
Unique Stregths
Contact Automation is known for its commitment to delivering high-quality, customized automation solutions, offering clients enhanced operational efficiency and customer satisfaction. Its approach includes a customer-driven focus and ongoing support, ensuring that clients receive tailored solutions that meet their unique challenges.
Delivery Footprint
Headquartered in an undisclosed location, the company operates using a work-from-home delivery model. It serves clients across various geographies, with teams working remotely to provide flexible and responsive service delivery.
Certifications
No items found.
Verticals
No items found.
Clients
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What's the main service provided by
Contact Automation
?
Contact Automation specializes in customer experience and contact center solutions, focusing on enhancing the interactions businesses have with their customers. Their offerings include advanced automation and RPA enablement, CX consulting, journey mapping, quality assurance, and technical support across various tiers. This comprehensive suite of services is designed to improve operational efficiency and customer satisfaction, helping organizations streamline their processes and better understand their customer journeys.
What additional services does
Contact Automation
provide?
When was
Contact Automation
founded?
Contact Automation was established in 2004, marking nearly two decades of experience in the customer experience and contact center industry. Since its inception, the company has grown and evolved, becoming a key player in delivering innovative solutions that enhance business operations and customer engagement.
What industry verticals does
Contact Automation
serve?
What delivery model does
Contact Automation
offer?
Contact Automation employs a work-from-home delivery model, allowing its teams to provide flexible and responsive services to clients across various locations. This approach enables the company to leverage a diverse talent pool while maintaining operational efficiency. The work-from-home model supports a range of client needs, ensuring that services are accessible and tailored to specific business requirements.
How many employees and/or seats does
Contact Automation
have?
Contact Automation has a workforce consisting of between 11 and 50 employees. This size allows the company to maintain a close-knit and agile team, facilitating personalized service delivery and the ability to adapt quickly to the changing needs of their clients.
Can
Contact Automation
be considered a good service provider for startups?
Contact Automation can be a valuable service provider for startups looking to establish a strong customer experience from the outset. With its focus on automation and a range of support services, the company can help emerging businesses streamline their operations and enhance customer interactions. The work-from-home model also provides flexibility that is crucial for startups, allowing them to scale their operations without the constraints of a traditional office environment.
Can
Contact Automation
be considered a good service provider for SMBs?
Contact Automation is well-suited to support small and medium-sized businesses (SMBs) with its scalable service offerings and commitment to enhancing customer satisfaction. Their comprehensive range of services, including CX consulting and technical support, allows SMBs to leverage advanced solutions that can grow alongside their business needs. The company's focus on tailored solutions ensures that SMBs receive the attention and resources necessary for their specific challenges, facilitating their growth and operational efficiency.
Can
Contact Automation
be considered a good service provider for enterprises?
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