Consolidated CCS
Customer Experience and Contact Center
Consolidated CCS is a customer-focused call center services provider that provides customer experience and contact center solutions for healthcare, education, banking, and government sectors, known for its commitment to quality and customer satisfaction.
Size
11-50
Private
10m-50m
Mission
About
Consolidated CCS offers customer experience and contact center solutions along with 24/7 answering and operator services for clients in healthcare, education, banking, and government sectors. The company operates using an onshore delivery model and supports businesses across the United States.
It is recognized for its competitive pricing and Spanish-speaking support, with a strong emphasis on customer-centric service backed by over 120 years of collective experience in call center outsourcing.
Services
Consolidated CCS provides customer experience and contact center solutions supported by 24/7 answering and operator services. These services include inbound customer support, technical support, and CX consulting, delivered across various channels tailored to support diverse client needs.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Industries Served
The company serves clients in healthcare, education, banking, and government sectors. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms that enhance operational efficiency.
Unique Stregths
Consolidated CCS is known for its commitment to quality and customer satisfaction, offering clients a cooperative pricing model that ensures cost-effective solutions. Its approach includes utilizing the latest platform technology and a dedicated team of Midwest-based agents, which helps deliver consistency and reliability at scale.
Delivery Footprint
Headquartered in Mattoon, Illinois, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in geographically diverse centers to ensure reliability and scalability.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Banking & Financial Services
Education & EdTech
Telecommunications & Media
Government & Public Sector
Logistics Transport & Supply-Chain
Clients
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What's the main service provided by
Consolidated CCS
?
Consolidated CCS specializes in delivering comprehensive customer experience and contact center solutions. Their offerings include crucial services such as inbound customer support and technical support at Tier 1 and Tier 2 levels. Additionally, they provide CX consulting and journey mapping, ensuring that client interactions are both effective and tailored to meet specific needs.
What additional services does
Consolidated CCS
provide?
When was
Consolidated CCS
founded?
Consolidated CCS was established in 2004, marking nearly 20 years of operation in the business process outsourcing sector. Over these years, the company has built a solid reputation for excellence in customer service and support, leveraging its extensive experience to meet the demands of a diverse clientele.
What industry verticals does
Consolidated CCS
serve?
Consolidated CCS operates within several key industries, including Healthcare & Life Sciences, Banking & Financial Services, Education & EdTech, Telecommunications & Media, Logistics, Transport & Supply-Chain, and Government & Public Sector. This diverse focus enables them to tailor their services to meet the unique requirements of each sector.
What delivery model does
Consolidated CCS
offer?
The company utilizes an onshore delivery model, meaning that their services are provided from within the United States. This approach allows for closer communication and collaboration with clients, ensuring higher quality and more reliable support. Onshore delivery is particularly beneficial for companies that prioritize accessibility and direct involvement in their customer service processes.
How many employees and/or seats does
Consolidated CCS
have?
Consolidated CCS has a small to medium-sized workforce, with between 11 to 50 employees. This size allows for a more personalized approach to client relationships while maintaining the capability to scale services as needed.
Can
Consolidated CCS
be considered a good service provider for startups?
Consolidated CCS can be a suitable service provider for startups, particularly those within the sectors they serve such as healthcare and education. Their flexible service offerings and commitment to customer experience can be advantageous for new businesses looking to establish a strong customer support foundation. However, startups should assess their specific needs and budget, as a smaller provider may have limitations in terms of scalability compared to larger competitors.
Can
Consolidated CCS
be considered a good service provider for SMBs?
For small and medium businesses, Consolidated CCS presents a compelling choice due to its competitive pricing and robust service portfolio. The company's experience across various industries enables them to understand the unique challenges faced by SMBs and provide tailored support that fosters growth. Their onshore delivery model also ensures that clients receive dependable and accessible service, which is critical for maintaining customer satisfaction in a competitive market.
Can
Consolidated CCS
be considered a good service provider for enterprises?
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