Consol Limited
Customer Experience and Contact Center
ConSol Limited is a leading Nigerian company that provides customer experience and contact center solutions for retail, e-commerce, telecommunications, and government sectors, known for its commitment to local talent and customized service delivery.
Size
201-500
Private
Mission
About
ConSol Limited offers customer experience and contact center solutions along with HR, recruitment, and payroll services for clients in retail, e-commerce, telecommunications, and the public sector. The company operates using an onshore model and supports Nigerian businesses.
It is recognized for its strong local presence and understanding of the Nigerian market, with a highly skilled workforce dedicated to delivering exceptional customer service and operational excellence.
Services
ConSol Limited provides customer experience and contact center solutions, supported by HR, recruitment, and payroll services. These services include inbound customer support, outbound telesales and retention, technical support, and campaign management. Each solution is tailored to enhance customer engagement and drive business growth.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Campaign Management
Customer & Marketing Analytics
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Onboarding Administration
Payroll Processing
Human-in-the-Loop QA
Industries Served
The company serves clients in retail, e-commerce, telecommunications, and government sectors. It has experience supporting various organizations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
ConSol Limited is known for its commitment to local talent and customized service delivery, offering clients a large, independent contact center facility equipped to meet diverse needs. Its approach includes a focus on employee success and operational excellence, ensuring high-quality service at scale.
Delivery Footprint
Headquartered in Lagos, Nigeria, the company operates using an onshore delivery model. It serves clients across Nigeria, with teams working in on-site environments to provide direct and effective support.
Certifications
No items found.
Verticals
Retail & e-Commerce
Telecommunications & Media
Government & Public Sector
Clients
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What's the main service provided by
Consol Limited
?
Consol Limited specializes in providing comprehensive customer experience and contact center solutions. Their services encompass a wide range of offerings, including inbound customer support, outbound telesales and retention, technical support across various tiers, and campaign management. Additionally, they provide HR-related services such as recruitment process outsourcing, talent sourcing and screening, onboarding administration, payroll processing, and human-in-the-loop quality assurance, all aimed at enhancing customer engagement and fostering business growth.
What additional services does
Consol Limited
provide?
When was
Consol Limited
founded?
Established in 2002, Consol Limited has been serving clients for over 21 years. Since its inception, the company has focused on delivering exceptional customer service and operational excellence, establishing a strong presence in the Nigerian market.
What industry verticals does
Consol Limited
serve?
Consol Limited operates within several key industries, specifically focusing on retail & e-commerce, telecommunications & media, and the government & public sector. Their expertise in these verticals enables them to tailor their services to meet the specific needs of various organizations and industries.
What delivery model does
Consol Limited
offer?
Consol Limited employs an onshore delivery model, meaning that their services are provided directly from within Nigeria. This approach allows them to maintain close proximity to their clients, ensuring effective communication and support. Onshore delivery helps in fostering a deeper understanding of local market dynamics and customer expectations, thereby enhancing service quality.
How many employees and/or seats does
Consol Limited
have?
Consol Limited has a workforce comprising between 201 and 500 employees. This size reflects a robust operational capacity, enabling the company to effectively manage various client demands while maintaining a focus on personalized service delivery.
Can
Consol Limited
be considered a good service provider for startups?
For startups, Consumer Connect South Africa presents a beneficial service provider option. Their customer experience solutions are designed to be flexible and scalable, making them suitable for emerging businesses that require efficient customer engagement strategies. With a focus on innovative digital solutions, they can help startups establish a strong presence in their respective markets.
Can
Consol Limited
be considered a good service provider for SMBs?
Consol Limited is well-positioned to support small and medium businesses (SMBs) with its tailored services and flexible delivery model. Their range of customer experience and HR solutions can be especially beneficial for SMBs looking to enhance customer engagement and streamline operations, enabling them to compete effectively in their respective markets.
Can
Consol Limited
be considered a good service provider for enterprises?
While Consol Limited has the capability to serve larger enterprises, their strength lies in their deep understanding of the local market and commitment to customized service delivery. For large companies seeking reliable and scalable customer experience solutions within Nigeria, Consol Limited offers a robust suite of services that can be adapted to meet complex needs, ensuring operational excellence and high-quality support.
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