ConSol
Customer Experience and Contact Center
ConSol Limited is a leading Nigerian company that provides customer experience and contact center solutions for telecommunications and media, known for its commitment to operational efficiency and customer satisfaction.
Size
Private
Mission
About
ConSol Limited offers customer experience and contact center solutions along with HR, recruitment, and payroll services for clients in telecommunications and media. The company operates using an onshore model and supports a diverse range of businesses across Nigeria.
It is recognized for its extensive industry expertise, with a dedicated team that ensures high-quality service delivery and client satisfaction.
Services
ConSol Limited provides customer experience and contact center solutions, supported by HR, recruitment, and payroll services. These services include inbound customer support, outbound telesales and retention, technical support (Tier 1/2), and CX consulting and journey mapping. Each solution is tailored to meet client needs and enhance operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Change Management & Training
Industries Served
The company serves clients in telecommunications and media. It has experience supporting various businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective customer engagement and retention strategies.
Unique Stregths
ConSol Limited is known for its robust reputation in customer management solutions, offering clients a comprehensive approach to enhance sales growth and customer satisfaction. Its focus on building long-term relationships and delivering customized solutions helps clients achieve their strategic goals.
Delivery Footprint
Headquartered in Lagos, Nigeria, the company operates using an onshore delivery model. It serves clients across the country, with teams working in dedicated contact center facilities that ensure high-quality service and operational excellence.
Certifications
No items found.
Verticals
Telecommunications & Media
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
ConSol
?
ConSol provides a comprehensive range of customer experience and contact center solutions. Their main services include inbound customer support, outbound telesales and retention efforts, as well as technical support at both Tier 1 and Tier 2 levels. Additionally, they offer CX consulting and journey mapping services, alongside change management and training, ensuring that their offerings are tailored to enhance operational efficiency and meet specific client needs.
What additional services does
ConSol
provide?
In addition to their core customer experience and contact center solutions, ConSol also offers HR recruitment and payroll services. This extension of their service portfolio allows them to support their clients not only with customer engagement but also with essential human resource functions, thereby providing a more integrated solution to their business needs.
When was
ConSol
founded?
ConSol was established in 2002 and has since been operating for over 21 years. This extensive experience in the customer experience and contact center industry underscores the company's commitment to delivering high-quality services and adapting to the evolving needs of their clients.
What industry verticals does
ConSol
serve?
ConSol focuses on serving clients in the Telecommunications & Media and Retail & e-Commerce sectors. Their expertise in these industries enables them to provide tailored solutions that effectively address the unique demands and challenges faced by businesses operating within these verticals.
What delivery model does
ConSol
offer?
ConSol employs an onshore delivery model, meaning that their services are provided locally within Nigeria. This approach allows for better communication, cultural alignment, and immediate support, which can enhance the overall customer experience. By operating from within the country, ConSol ensures high-quality service delivery through dedicated contact center facilities.
How many employees and/or seats does
ConSol
have?
Can
ConSol
be considered a good service provider for startups?
ConSol can be a beneficial service provider for startups, particularly those in the telecommunications and media sectors. Their tailored customer experience solutions can help new businesses establish a solid foundation for customer engagement from the outset. With a focus on high-quality service delivery and client satisfaction, ConSol can support startups in building customer loyalty and retention strategies that are crucial for early-stage growth.
Can
ConSol
be considered a good service provider for SMBs?
For small and medium businesses, ConSol presents a strong option due to its flexible service offerings and experience in various industries. Their ability to provide customized solutions means that SMBs can benefit from tailored support that aligns with their specific operational needs. Furthermore, as these businesses grow, ConSol's scalable services can evolve to accommodate increasing demands, making them a reliable partner for ongoing development.
Can
ConSol
be considered a good service provider for enterprises?
ConSol is well-suited for enterprises and large companies, thanks to its robust experience and established reputation in delivering sophisticated customer management solutions. Their onshore delivery model ensures that large organizations receive high-quality support tailored to their scale, while their comprehensive service offerings can effectively address the complex needs of larger operations. This positions ConSol as a reliable partner for enterprises looking to enhance customer engagement and satisfaction.
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