Connext Global Solutions
Back-Office Operations
Connext Global Solutions is a veteran-owned BPO company that provides back-office operations for healthcare, finance, real estate, IT, and customer service sectors, known for its commitment to ethical business practices and top-tier talent.
Size
501-1K
Private
1m-10m
Mission
About
Connext Global Solutions offers back-office operations along with customer experience and contact center services, HR, recruitment and payroll, and IT infrastructure and managed services for clients in healthcare, finance, real estate, IT, and customer service. The company operates using an offshore and nearshore model and supports clients across the United States, Canada, Singapore, and Europe.
It is recognized for its dedication to hiring the top 1% of talent, with state-of-the-art facilities and a strong focus on employee development and client success.
Services
Connext Global Solutions provides back-office operations supported by customer experience and contact center services, HR, recruitment and payroll, and IT infrastructure and managed services. These services cover both front office and back office operations, tailored to support various business functions such as payroll processing, medical billing, and technical support.
Capabilities
Technical Support (Tier 1/2)
Payroll Processing
Benefits Administration
Employee Helpdesk
Market & Competitive Intelligence
Recruitment Process Outsourcing (RPO)
Order Management & Fulfilment
Claims Processing
Document Indexing & Digitisation
Industries Served
The company serves clients in healthcare, finance, real estate, IT, and customer service sectors. It has experience supporting a diverse range of businesses with services aligned to industry-specific requirements and technology platforms, ensuring compliance and operational efficiency.
Unique Stregths
Connext Global Solutions is known for its commitment to ethical business practices and its focus on hiring the top 1% of talent. Offering clients a collaborative and client-focused approach, its operational practices include transparent communication and innovative problem-solving, which help deliver consistent service quality at scale.
Delivery Footprint
Headquartered in Angeles City, Philippines, the company operates using an offshore and nearshore delivery model. It serves clients across the United States, Canada, Singapore, and Europe, with teams working in both remote and on-site environments depending on client needs.
Certifications
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Verticals
Healthcare & Life Sciences
Real Estate & Property Management
Banking & Financial Services
Technology & SaaS
Government & Public Sector
Clients
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What's the main service provided by
Connext Global Solutions
?
Connext Global Solutions specializes in back-office operations, offering a comprehensive suite of services designed to enhance operational efficiency. Their expertise extends to technical support at both Tier 1 and Tier 2 levels, payroll processing, benefits administration, and employee helpdesk services. Additionally, they provide market and competitive intelligence, recruitment process outsourcing (RPO), order management and fulfillment, claims processing, and document indexing and digitization, ensuring a holistic approach to meet diverse client needs.
What additional services does
Connext Global Solutions
provide?
When was
Connext Global Solutions
founded?
Founded in 2014, Connext Global Solutions has been in operation for about a decade. Established in Honolulu, Hawaii, the company has grown significantly since its inception, focusing on delivering exceptional back-office and customer experience solutions to various industries.
What industry verticals does
Connext Global Solutions
serve?
Connext Global Solutions serves a diverse range of industries, including Healthcare & Life Sciences, Real Estate & Property Management, Banking & Financial Services, Technology & SaaS, and Government & Public Sector. This broad focus allows them to tailor their services to meet the specific requirements and challenges faced by businesses in these sectors.
What delivery model does
Connext Global Solutions
offer?
Connext Global Solutions employs both offshore and nearshore delivery models to provide their services. Offshore delivery involves utilizing teams located in different countries to manage operations, while nearshore delivery refers to servicing clients from nearby countries. This approach enables the company to leverage global talent and offer flexible solutions that cater to the unique needs of their clients.
How many employees and/or seats does
Connext Global Solutions
have?
Connext Global Solutions has a workforce that ranges between 501 and 1,000 employees. This size allows the company to maintain a robust team capable of delivering quality services while providing the agility needed to adapt to client demands and market changes.
Can
Connext Global Solutions
be considered a good service provider for startups?
Can
Connext Global Solutions
be considered a good service provider for SMBs?
Small and medium businesses will find Connext Global Solutions to be a strong partner due to their scalable service offerings and flexibility. The company's diverse range of services allows SMBs to select tailored solutions that align with their growth objectives. With a focus on operational efficiency, Connext Global Solutions can support the evolving needs of SMBs as they expand.
Can
Connext Global Solutions
be considered a good service provider for enterprises?
Connext Global Solutions is well-suited to meet the needs of enterprises and large companies that require reliable and sophisticated support. Their extensive service offerings, combined with a commitment to ethical practices and hiring top talent, position them as a strong partner for organizations seeking to optimize their back-office operations. The company's experience across various industries further enhances its capability to deliver high-quality, scalable solutions tailored for larger clients.
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