Connext
Back-Office Operations
Connext Global Solutions is a veteran-owned BPO company that provides back-office operations for healthcare, real estate, technology, and financial services, known for its top 1% talent recruitment and industry-leading employee retention rates.
Size
501-1K
Private
1m-10m
Mission
To prioritize client business needs and success through continuous improvement and innovative solutions.
About
Connext Global Solutions offers back-office operations along with customer experience and contact center services for clients in healthcare, real estate, technology, and financial services. The company operates using an offshore, nearshore, and onshore delivery model and supports clients across the United States, Canada, Singapore, and Europe.
It is recognized for its customized solutions and secure, SOC2 compliant environments, with a strong emphasis on transparency and accountability in client relationships.
Services
Connext Global Solutions provides back-office operations supported by customer experience and contact center services, payroll processing, and administrative process handling. These services cover various channels and are tailored to support client needs in managing both front-end customer interactions and back-end processes.
Capabilities
Data Entry & Data Processing
Payroll Processing
Benefits Administration
Claims Processing
Order Management & Fulfilment
Talent Sourcing & Screening
Recruitment Process Outsourcing (RPO)
Quality Assurance & Monitoring
Billing & Invoicing
Industries Served
The company serves clients in healthcare, real estate, technology, and financial services. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring that clients receive specialized staffing and outsourcing solutions.
Unique Stregths
Connext Global Solutions is known for its commitment to hiring the top 1% of talent and its industry-leading employee retention rates. Its approach includes customized solutions that prioritize client business needs, fostering a culture of excellence and fun, which helps deliver consistent quality at scale.
Delivery Footprint
Headquartered in Angeles City, Philippines, the company operates using an offshore, nearshore, and onshore delivery model. It serves clients across the United States, Canada, Singapore, and Europe, with teams working in remote and hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Real Estate & Property Management
Technology & SaaS
Banking & Financial Services
Government & Public Sector
Clients
No items found.
What's the main service provided by
Connext
?
Connext specializes in providing back-office operations, ensuring efficient support for various business processes. Their offerings extend to essential areas such as data entry and processing, payroll management, benefits administration, claims processing, and order management. Additionally, they excel in talent sourcing and recruitment process outsourcing, coupled with quality assurance and billing services, making them a comprehensive partner for businesses looking to streamline their operations.
What additional services does
Connext
provide?
In addition to their primary back-office operations, Connext offers a wide array of other services. These include customer experience and contact center solutions, finance and accounting support, as well as HR recruitment and payroll services. This comprehensive service portfolio positions them as a versatile partner for businesses seeking extensive operational support.
When was
Connext
founded?
Connext was established in 2014, marking a decade of service in 2024. Since its inception, the company has focused on delivering innovative solutions tailored to meet the evolving needs of its clients across various industries.
What industry verticals does
Connext
serve?
Connext serves a diverse range of industries, including Healthcare & Life Sciences, Real Estate & Property Management, Technology & SaaS, Banking & Financial Services, and Government & Public Sector. This broad industry focus enables them to cater to the specific requirements of each sector effectively.
What delivery model does
Connext
offer?
Connext utilizes a flexible delivery model that encompasses offshore, nearshore, and onshore services. Offshore refers to operations conducted from a different country, typically where costs are lower; nearshore involves services provided from a neighboring country; and onshore indicates operations conducted within the same country as the client. This versatility allows Connext to adapt to the unique needs of their clients while ensuring quality and efficiency.
How many employees and/or seats does
Connext
have?
Connext has a workforce comprising between 501 to 1,000 employees. This size indicates a robust team capable of handling various client demands while maintaining a focus on delivering quality services.
Can
Connext
be considered a good service provider for startups?
Connext can be a beneficial service provider for startups, particularly those seeking reliable back-office support and customer service solutions. With their focus on customized solutions and a flexible delivery model, startups can leverage Connext's expertise to streamline operations while focusing on growth and innovation. Their commitment to hiring top talent further ensures that startups receive high-quality support tailored to their specific needs.
Can
Connext
be considered a good service provider for SMBs?
Connext is well-suited for small and medium businesses, offering scalable solutions that can adapt as these companies grow. Their diverse service offerings, including back-office operations and customer support, provide SMBs with the flexibility to enhance efficiency and focus on core business activities. This adaptability makes Connext a valuable partner for businesses looking to expand.
Can
Connext
be considered a good service provider for enterprises?
While Connext is capable of supporting enterprises and large organizations, their strengths lie in delivering tailored solutions that cater to specific operational needs. Their commitment to quality, compliance with SOC2 standards, and experience across various industries position them as a reliable partner for larger companies seeking sophisticated service offerings. Their flexible delivery model further enhances their ability to meet the complex demands of enterprise clients.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.