Conneqt Business Solutions Limited
Customer Experience and Contact Center
Conneqt Business Solutions is a premier BPO firm that provides customer experience management for the banking and financial services sector, known for its commitment to innovation and digital transformation.
Size
5K-10K
Private
Mission
To deliver superior customer experience by simplifying business processes and creating sustainable value for all stakeholders.
About
Conneqt Business Solutions offers customer experience management along with back-office operations, HR, recruitment and payroll, finance and accounting, and analytics for clients in the banking and financial services sector. The company operates using an offshore delivery model and supports global clients.
It is recognized for its employee-first culture and has been acknowledged as one of India’s top workplaces, with a focus on delivering sustainable value through intelligent automation.
Services
Conneqt Business Solutions provides customer experience management supported by back-office operations, HR, recruitment and payroll, finance and accounting, and analytics. These services include inbound customer support, data entry and processing, and financial planning and analysis, tailored to support client needs in enhancing customer interactions and operational efficiencies.
Capabilities
Inbound Customer Support
Data Entry & Data Processing
Claims Processing
Process Assessment & Transition Management
Automation & RPA Enablement
Customer & Marketing Analytics
Financial Planning & Analysis (FP&A)
Payroll Processing
Service Desk & IT Support
Network Monitoring & Management
Cloud Migration & Management
Data-Centre Operations
Cybersecurity Operations (SOC)
Content Moderation
Social Media Management
Campaign Management
Industries Served
The company serves clients in the banking and financial services sector. It has experience supporting lending institutions with services aligned to industry-specific requirements, ensuring compliance and efficiency in operations.
Unique Stregths
Conneqt Business Solutions is known for its commitment to innovation and digital transformation, offering clients scalable and efficient solutions. Its approach includes integrating intelligent automation and supply chain optimization, which help deliver consistency at scale and drive sustainable growth.
Delivery Footprint
Headquartered in Hyderabad, India, the company operates using an offshore delivery model. It serves clients across national and international markets, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Clients
No items found.
What's the main service provided by
Conneqt Business Solutions Limited
?
Conneqt Business Solutions Limited specializes in customer experience management, emphasizing the enhancement of client interactions through a variety of back-office operations. Their primary offerings include inbound customer support, data entry and processing, claims processing, and financial planning and analysis. Additionally, they provide services such as automation enablement, customer analytics, payroll processing, and IT support, ensuring a comprehensive suite aimed at improving operational efficiency for their clients.
What additional services does
Conneqt Business Solutions Limited
provide?
In addition to their primary focus on customer experience management, Conneqt Business Solutions Limited offers a range of other services, including HR recruitment and payroll, IT infrastructure management, and financial services. This expanded portfolio allows them to cater to various client needs, enhancing their ability to deliver integrated solutions across multiple business functions.
When was
Conneqt Business Solutions Limited
founded?
Established in 2004, Conneqt Business Solutions Limited has been in operation for approximately 20 years. Since its inception, the company has focused on providing exceptional customer experience solutions while evolving its service offerings to meet the dynamic needs of the market.
What industry verticals does
Conneqt Business Solutions Limited
serve?
Conneqt Business Solutions Limited primarily serves the Banking & Financial Services and Insurance sectors. Their tailored services are designed to meet the specific requirements of these industries, ensuring compliance and operational efficiency for their clients.
What delivery model does
Conneqt Business Solutions Limited
offer?
Conneqt Business Solutions Limited employs a hybrid delivery model that includes offshore, multi-shore, and work-from-home options. This approach allows them to effectively serve clients across various geographical locations, leveraging the benefits of cost-effective offshore operations while also providing flexibility through hybrid arrangements. Offshore delivery typically means managing operations from a remote location, while hybrid options combine on-site and off-site resources to optimize service delivery.
How many employees and/or seats does
Conneqt Business Solutions Limited
have?
Conneqt Business Solutions Limited employs between 5,000 and 10,000 professionals, indicating a robust workforce capable of supporting a diverse range of services and client needs. This significant employee base exemplifies their capacity to handle large-scale operations and maintain high service standards.
Can
Conneqt Business Solutions Limited
be considered a good service provider for startups?
Connext Global Solutions can be a valuable service provider for startups looking to establish efficient back-office operations. With their expertise in various essential services, such as payroll processing and technical support, they can help startups focus on their core business activities while ensuring that operational tasks are handled by skilled professionals. Their commitment to hiring top talent further enhances the value they bring to emerging businesses.
Can
Conneqt Business Solutions Limited
be considered a good service provider for SMBs?
Can
Conneqt Business Solutions Limited
be considered a good service provider for enterprises?
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