Connempathy
Customer Experience and Contact Center
Connempathy is a bilingual and multilingual BPO provider that offers customer experience and contact center solutions for retail, e-commerce, and technology sectors, known for its low employee turnover and high service quality.
Size
51-200
Private
Mission
To connect businesses with high-quality talent to create optimal environments for growth and exceptional customer experiences.
About
Connempathy offers customer experience and contact center solutions along with technical support and inbound sales for clients in retail, e-commerce, and technology. The company operates using an onshore, nearshore, and offshore delivery model and supports businesses globally.
It is recognized for its high-quality multilingual support, with a strong focus on employee satisfaction that contributes to low turnover rates and consistent service delivery.
Services
Connempathy provides customer experience and contact center solutions supported by technical support and inbound sales services. These services include inbound customer support, multilingual support, and live chat assistance, tailored to enhance customer engagement and satisfaction across various communication channels.
Capabilities
Inbound Customer Support
Multilingual Support
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Inbound Lead Qualification
Industries Served
The company serves clients in retail, e-commerce, and technology sectors. It has experience supporting startups and established businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Connempathy is known for its bilingual and multilingual capabilities, offering clients personalized support that enhances customer satisfaction. Its approach includes fostering positive work environments, which helps maintain low employee turnover and ensures high-quality service delivery.
Delivery Footprint
Headquartered in San Diego, California, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across North America and beyond, with teams working in remote environments to provide flexible and efficient service solutions.
Certifications
No items found.
Verticals
Retail & e-Commerce
Gaming & Entertainment
Technology & SaaS
Clients
No items found.
What's the main service provided by
Connempathy
?
Connempathy specializes in customer experience and contact center solutions, providing a range of services designed to enhance client engagement. Their offerings include inbound customer support, multilingual assistance, technical support at both Tier 1 and Tier 2 levels, social media customer care, live chat and messaging support, email support, and inbound lead qualification. This diverse service portfolio ensures that businesses can meet the varied needs of their customers effectively.
What additional services does
Connempathy
provide?
When was
Connempathy
founded?
Connempathy was established in 2006, marking its entry into the business process outsourcing industry. As of 2024, the company has been operating for 18 years, developing its expertise and reputation in delivering high-quality customer service solutions.
What industry verticals does
Connempathy
serve?
Connempathy serves a variety of industries, including Retail & e-Commerce, Gaming & Entertainment, and Technology & SaaS. This diverse focus allows them to tailor their services to meet the specific needs of different sectors, supporting both startups and established businesses.
What delivery model does
Connempathy
offer?
Connempathy employs a flexible delivery model that includes onshore, nearshore, and offshore solutions. Onshore services are provided within the same country, nearshore services are delivered from neighboring countries, and offshore services come from distant locations. This multi-faceted approach enables the company to offer efficient and adaptable support tailored to client needs, regardless of geographical location.
How many employees and/or seats does
Connempathy
have?
Connempathy has a workforce consisting of between 51 and 200 employees. This size allows the company to maintain a balance between personalized service delivery and the ability to scale operations as needed, ensuring high-quality support for their clients.
Can
Connempathy
be considered a good service provider for startups?
Connempathy can be an excellent service provider for startups due to its specialized offerings in customer experience and contact center solutions. Their experience in working with various sectors, including retail and technology, equips them with the insights necessary to help emerging businesses navigate their customer engagement challenges. Additionally, their flexible delivery model allows startups to access scalable support that can grow alongside their operations, making it easier to adapt to changing market demands.
Can
Connempathy
be considered a good service provider for SMBs?
For small and medium businesses, Connempathy presents a strong option as a service provider. Their diverse range of customer support services is designed to enhance customer engagement and satisfaction, which is crucial for SMBs looking to compete effectively. The company's focus on creating optimal environments for growth, along with its ability to adapt service delivery based on client needs, positions it as a valuable partner for businesses aiming for scalability and improved customer experiences.
Can
Connempathy
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.