Connempathy
Customer Experience and Contact Center
Connempathy is a nearshore outsourcing firm that provides customer experience and contact center solutions for technology, telecommunications, retail, and financial services, known for its multilingual support and low employee turnover rates.
Size
51-200
Private
Mission
To enhance customer experience by delivering empathetic, timely, and personalized support.
About
Connempathy offers customer experience and contact center solutions along with technical support and inbound sales for clients in technology, telecommunications, retail, and financial services. The company operates using a nearshore model and supports a diverse client base across North America.
It is recognized for its innovative technology and positive work environment, with a strong focus on employee retention that enhances service quality.
Services
Connempathy provides customer experience and contact center solutions supported by technical support and inbound sales services. These services cover voice, chat, email, and social media channels, and are tailored to support client needs for effective customer interaction and satisfaction.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Multilingual Support
Sales Enablement Content
Industries Served
The company serves clients in technology, telecommunications, retail, and financial services. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective communication and customer engagement.
Unique Stregths
Connempathy is known for its innovative cloud-based systems and commitment to employee well-being, offering clients a reliable and high-quality service experience. Its approach includes flexible outsourcing solutions and a focus on multilingual support, which help deliver consistency and satisfaction at scale.
Delivery Footprint
Headquartered in San Diego, California, the company operates using a nearshore delivery model. It serves clients across North America, with teams working in hybrid environments to meet specific client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Telecommunications & Media
Retail & e-Commerce
Banking & Financial Services
Clients
Canada
What's the main service provided by
Connempathy
?
Connempathy specializes in delivering customer experience and contact center solutions, with a strong emphasis on technical support and inbound sales services. Their offerings include a range of channels such as voice, chat, email, and social media, aimed at enhancing customer interactions and satisfaction. Additionally, they provide sub-services like inbound customer support, tier 1 and tier 2 technical support, multilingual support, and sales enablement content to meet diverse client needs.
What additional services does
Connempathy
provide?
In addition to their primary focus on customer experience and contact center solutions, Connempathy offers a broad range of additional services. These include back-office operations, HR recruitment and payroll, finance and accounting, analytics and data management, as well as IT infrastructure and managed services, thereby providing a comprehensive suite of solutions to their clients.
When was
Connempathy
founded?
Connempathy was established in 2010, marking over 13 years of experience in the business process outsourcing industry. Since its inception, the company has focused on enhancing customer experiences through innovative solutions and dedicated support.
What industry verticals does
Connempathy
serve?
Connempathy serves a variety of sectors, including Technology & SaaS, Telecommunications & Media, Retail & e-Commerce, and Banking & Financial Services. This diverse industry focus allows the company to cater to specific needs and challenges faced by businesses in these fields.
What delivery model does
Connempathy
offer?
Connempathy operates using a nearshore delivery model, which means they provide services from a location close to their clients, specifically from Mexico, to clients in North America. This approach allows for better communication and collaboration, leveraging similar time zones and cultural proximity, which enhances service efficiency and client satisfaction.
How many employees and/or seats does
Connempathy
have?
Connempathy has a workforce ranging between 51 and 200 employees. This size allows the company to maintain a balance between personalized service and the capacity to handle a diverse array of client projects effectively.
Can
Connempathy
be considered a good service provider for startups?
Can
Connempathy
be considered a good service provider for SMBs?
Connempathy is particularly well-suited for small and medium businesses, as their service offerings are designed to be flexible and scalable. The company's experience across various industries enables them to provide tailored solutions that support the growth and operational needs of SMBs, making them a valuable partner for businesses aiming to enhance their customer support capabilities.
Can
Connempathy
be considered a good service provider for enterprises?
While Connempathy has the capacity to support larger enterprises, their service model and size may be more aligned with SMBs. However, their commitment to quality service and innovative technology can still appeal to enterprise clients looking for reliable support in customer experience and technical assistance.
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