Connectica
Customer Experience and Contact Center
Connectica Solutions LLC is a private company that provides customer experience and contact center services for various industries, known for its advanced technological infrastructure and bilingual support.
Size
201-500
Private
50m-100m
Mission
To enable seamless and efficient communication through the latest technologies, optimizing customer engagement and internal operations.
About
Connectica Solutions LLC offers customer experience and contact center services along with hosted VoIP and professional services for clients in telecommunications, healthcare, government, and more. The company operates using an onshore model and supports small to medium-sized businesses across the USA and Latin America.
It is recognized for its commitment to enhancing communication channels, with a team of certified experts and a focus on leveraging cutting-edge technology to optimize client operations.
Services
Connectica Solutions LLC provides customer experience and contact center services supported by hosted VoIP and professional services. These services include inbound customer support, technical support, multilingual support, and quality assurance, tailored to enhance client engagement and operational efficiency.
Capabilities
Inbound Customer Support
Billing & Invoicing
Technical Support (Tier 1/2)
Multilingual Support
Quality Assurance & Monitoring
Email Support
Live Chat & Messaging Support
Industries Served
The company serves clients in telecommunications, healthcare, government, real estate, and financial services. It has experience supporting small and medium-sized businesses with services aligned to industry-specific requirements and technology platforms such as Google Cloud and Google Workspace.
Unique Stregths
Connectica Solutions is known for its advanced technological infrastructure, offering clients scalable and reliable communication solutions. Its approach includes utilizing the latest technologies and providing bilingual support, which helps deliver consistent service quality across various channels.
Delivery Footprint
Headquartered in Houston, Texas, the company operates using an onshore delivery model. It serves clients primarily in the USA and Latin America, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Government & Public Sector
Healthcare & Life Sciences
Real Estate & Property Management
Banking & Financial Services
Insurance
Clients
No items found.
What's the main service provided by
Connectica
?
Connectica specializes in providing exceptional customer experience and contact center services. Their offerings extend to various sub-services including inbound customer support, billing and invoicing, technical support at both Tier 1 and Tier 2 levels, multilingual support, quality assurance and monitoring, as well as email and live chat support. This comprehensive suite of services is designed to enhance client engagement and streamline operational efficiency.
What additional services does
Connectica
provide?
When was
Connectica
founded?
Founded in 2009, Connectica has been in operation for over 14 years. The company has evolved significantly since its establishment, focusing on delivering advanced customer service solutions tailored to meet the diverse needs of its clients.
What industry verticals does
Connectica
serve?
Connectica serves a wide array of industries, including Telecommunications & Media, Government & Public Sector, Healthcare & Life Sciences, Real Estate & Property Management, Banking & Financial Services, and Insurance. This diverse industry focus allows Connectica to tailor its services and expertise to meet specific sector requirements effectively.
What delivery model does
Connectica
offer?
Connectica utilizes an onshore delivery model, which means that their services are provided primarily from within the United States. This model facilitates closer collaboration with clients and ensures higher levels of service quality and responsiveness, as teams are located within the same geographic region as their customers.
How many employees and/or seats does
Connectica
have?
Connectica employs between 201 and 500 individuals, positioning itself as a medium-sized business. This workforce size enables the company to maintain a balance between personalized service and the capacity to handle larger client demands efficiently.
Can
Connectica
be considered a good service provider for startups?
Can
Connectica
be considered a good service provider for SMBs?
Connectica is well-suited to serve small and medium-sized businesses, offering a range of scalable services that can adapt to the evolving needs of its clients. With a focus on customer experience and operational efficiency, Connectica provides tailored solutions that empower SMBs to enhance their customer engagement and streamline processes, making them a valuable partner for growth.
Can
Connectica
be considered a good service provider for enterprises?
While Connectica primarily focuses on small to medium-sized businesses, their robust service offerings and onshore delivery model can also cater to larger enterprises seeking reliable contact center solutions. Their commitment to leveraging advanced technology and providing high-quality, multilingual support makes them a capable partner for enterprises looking to enhance their customer service operations.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.