Connecteo Madagascar
Customer Experience and Contact Center
Connecteo is a leading Malagasy company that provides customer experience and contact center services for telecommunications and media, known for its innovative approach and commitment to client satisfaction.
Size
51-200
Private
Mission
To drive innovation in customer relations for businesses by implementing differentiating customer experience strategies.
About
Connecteo offers customer experience and contact center services along with technical support and quality assurance for clients in telecommunications and media. The company operates using an offshore delivery model and supports international clients, particularly in French-speaking regions.
It is recognized for its unique blend of human and digital elements, with a strong focus on fostering positive customer interactions and satisfaction.
Services
Connecteo provides customer experience and contact center services, supported by technical support and quality assurance. These services include inbound customer support, technical support (Tier 1/2), voice-of-customer (VOC) analytics, and quality monitoring, tailored to enhance customer interactions and satisfaction.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Voice-of-Customer (VOC) Analytics
Quality Assurance & Monitoring
Industries Served
The company serves clients in telecommunications and media. It has experience supporting various client types with services aligned to industry-specific requirements, leveraging its expertise in customer relationship management.
Unique Stregths
Connecteo is known for its innovative approach to customer experience, offering clients a strategic partnership that goes beyond traditional contact center services. Its commitment to quality and client satisfaction is evident in its agile service delivery and well-cultured team.
Delivery Footprint
Headquartered in Antananarivo, Madagascar, the company operates using an offshore delivery model. It serves clients across international markets, particularly in French-speaking countries, with teams dedicated to providing exceptional service quality.
Certifications
No items found.
Verticals
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Connecteo Madagascar
?
Connecteo Madagascar specializes in customer experience and contact center solutions. Their offerings include inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide voice-of-customer (VOC) analytics and quality assurance monitoring, all aimed at enhancing customer satisfaction and interaction quality.
What additional services does
Connecteo Madagascar
provide?
When was
Connecteo Madagascar
founded?
Established in 2018, Connecteo Madagascar has been operating for approximately six years. Since its inception, the company has been dedicated to innovating customer relations and enhancing service quality in the telecommunications and media sectors.
What industry verticals does
Connecteo Madagascar
serve?
Connecteo Madagascar focuses primarily on the Telecommunications & Media sectors. They leverage their expertise to cater to the specific needs of clients within these industries, enhancing customer interactions and satisfaction through tailored services.
What delivery model does
Connecteo Madagascar
offer?
Connecteo Madagascar operates using an offshore delivery model, which means that their services are provided from a location outside the client's country. This approach allows them to tap into a diverse talent pool while offering cost-effective solutions to their international clients, particularly in French-speaking regions.
How many employees and/or seats does
Connecteo Madagascar
have?
Connecteo Madagascar has a workforce comprised of between 51 to 200 employees. This size allows them to maintain a balance between personalized service and the capacity to handle a variety of client needs effectively.
Can
Connecteo Madagascar
be considered a good service provider for startups?
Can
Connecteo Madagascar
be considered a good service provider for SMBs?
Connecteo Madagascar is well-suited for small and medium businesses (SMBs) that seek to enhance their customer service operations. Their flexible service offerings, combined with their offshore delivery model, allow SMBs to scale their customer support as they grow, ensuring that they can adapt to changing market demands effectively.
Can
Connecteo Madagascar
be considered a good service provider for enterprises?
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