Connecta Center
Customer Experience and Contact Center
Connecta Center is a BPO provider that offers customer experience and contact center services for gaming, healthcare, insurance, retail, and technology sectors, known for its exceptional customer care and support.
Size
11-50
Private
10m-50m
Mission
To deliver exceptional business process outsourcing solutions and support clients in achieving their goals through reliable customer care and services.
About
Connecta Center offers customer experience and contact center services along with technical support and market intelligence for clients in gaming, healthcare, insurance, retail, and technology. The company operates using an onshore model and supports U.S.-based clients.
It is recognized for its commitment to quality and customer focus, with a specialized team dedicated to delivering tailored solutions that meet diverse business needs.
Services
Connecta Center provides customer experience and contact center services, supported by technical support and market intelligence. These services cover inbound customer support, outbound telesales, order management, and competitive intelligence, tailored to support client needs in various sectors.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Order Management & Fulfilment
Market & Competitive Intelligence
CX Consulting & Journey Mapping
Industries Served
The company serves clients in gaming and entertainment, healthcare and life sciences, insurance, retail and e-commerce, and technology. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Connecta Center is known for its exceptional customer care and support, offering clients a dedicated and specialized team. Its approach includes leveraging advanced technology and continuous improvement practices, which help deliver consistency and reliability at scale.
Delivery Footprint
Headquartered in Puebla, Mexico, the company operates using an onshore delivery model. It serves clients across the U.S., with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Gaming & Entertainment
Healthcare & Life Sciences
Insurance
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
Connecta Center
?
Connecta Center specializes in providing customer experience and contact center solutions. Their offerings encompass a range of services, including inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, order management and fulfillment, market and competitive intelligence, as well as customer experience consulting and journey mapping. This diverse array of services is designed to meet the unique needs of various businesses.
What additional services does
Connecta Center
provide?
When was
Connecta Center
founded?
Connecta Center was established in 2014, which means it has been operating for approximately 10 years. Since its inception, the company has focused on delivering high-quality business process outsourcing solutions and exceptional customer care.
What industry verticals does
Connecta Center
serve?
Connecta Center serves a variety of industries, including Gaming & Entertainment, Healthcare & Life Sciences, Insurance, Retail & e-Commerce, and Technology & SaaS. This broad focus allows them to tailor their services to meet the specific requirements of clients across different sectors.
What delivery model does
Connecta Center
offer?
Connecta Center employs an onshore delivery model, which means that their services are provided from within the same country as their clients—in this case, from Mexico for U.S.-based clients. This approach facilitates better communication and collaboration, as teams are situated closer to the client, ultimately enhancing the quality of service.
How many employees and/or seats does
Connecta Center
have?
Connecta Center has a workforce comprising between 11 and 50 employees. This size allows the company to maintain a close-knit team while being agile enough to respond to client needs effectively.
Can
Connecta Center
be considered a good service provider for startups?
While Connecta Group's small size may pose limitations in terms of scalability, their focus on innovative messaging solutions positions them as a potentially valuable partner for startups. For fledgling businesses looking to enhance customer engagement through effective communication channels, Connecta Group can offer tailored services that align with their unique needs, providing a solid foundation for growth in the early stages.
Can
Connecta Center
be considered a good service provider for SMBs?
Connecta Center is well-positioned to support small and medium businesses due to its dedicated service offerings and flexible approach. With a focus on customer experience and tailored solutions, they can assist SMBs in enhancing their customer engagement and operational efficiency. Their size also allows for a more personalized service, making them an attractive option for growing businesses looking to scale their operations.
Can
Connecta Center
be considered a good service provider for enterprises?
While Connecta Center does offer a range of services suitable for larger organizations, their current size and employee count may limit their capacity to scale on a massive scale typically required by enterprises. However, their commitment to quality customer care and specialized services can provide reliable support for larger clients in specific industries, particularly when detailed attention and tailored solutions are necessary.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.