Connect International Llc
Customer Experience and Contact Center
Connect International is a leading nearshore BPO provider that offers customer experience and contact center solutions for healthcare, e-commerce, and travel industries, known for its low turnover rate and rapid deployment capabilities.
Size
201-500
Private
10m-50m
Mission
To reduce turnover and provide experienced agents with a low manager-to-agent ratio.
About
Connect International offers customer experience and contact center solutions along with billing and collections services for clients in healthcare, e-commerce, and travel. The company operates using a nearshore model and supports businesses of all sizes, including startups and small enterprises.
It is recognized for its low turnover rate, with a focus on providing experienced agents and quick scalability, allowing programs to start within three weeks.
Services
Connect International provides customer experience and contact center solutions, supported by billing and collections services and quality assurance. These services cover inbound customer support and social media customer care, tailored to support client needs for personalized interactions and operational efficiency.
Capabilities
Inbound Customer Support
Social Media Customer Care
CX Consulting & Journey Mapping
Industries Served
The company serves clients in healthcare, e-commerce, and travel industries. It has experience supporting businesses of all sizes, ensuring services align with industry-specific requirements and operational challenges.
Unique Stregths
Connect International is known for its low turnover rate, offering clients continuity and experienced service delivery. Its approach includes a people-first strategy with a low manager-to-agent ratio, ensuring effective training and high service quality.
Delivery Footprint
Headquartered in Central America, the company operates using a nearshore delivery model. It serves clients primarily in the U.S. market, with teams working in flexible environments to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Connect International Llc
?
Connect International Llc specializes in providing comprehensive customer experience and contact center solutions. Their primary offerings include inbound customer support and social media customer care, which are designed to enhance personalized interactions and operational efficiency. Additionally, they offer CX consulting and journey mapping services, ensuring that clients receive tailored support that aligns with their unique needs.
What additional services does
Connect International Llc
provide?
When was
Connect International Llc
founded?
Connect International Llc was established in 2007, making it a well-established player in the business process outsourcing industry with over 16 years of experience. This longevity reflects its ability to adapt and thrive in a competitive market.
What industry verticals does
Connect International Llc
serve?
Connect International Llc serves a diverse range of industries including Healthcare & Life Sciences, Retail & e-Commerce, and Travel, Hospitality & Leisure. This broad industry focus allows them to address specific operational challenges and requirements unique to each sector.
What delivery model does
Connect International Llc
offer?
Connect International Llc utilizes both offshore and nearshore delivery models to provide their services. Offshore delivery typically involves outsourcing processes to countries that are geographically distant, while nearshore delivery refers to outsourcing to nearby countries, which can facilitate better communication and cultural alignment. This strategic approach enables them to meet the diverse needs of their clients effectively.
How many employees and/or seats does
Connect International Llc
have?
Connect International Llc employs between 201 to 500 individuals, positioning itself as a medium-sized company. This workforce size allows for a balance between personalized service and the capabilities required to manage larger client projects.
Can
Connect International Llc
be considered a good service provider for startups?
For startups, Connect Iq Pty Ltd can be a valuable partner, particularly due to its focus on customer experience and operational efficiency. As a mid-sized company, they have the flexibility to adapt their services to meet the unique needs of emerging businesses. Their expertise in contact center solutions can help startups establish strong customer relationships from the outset, which is crucial for growth.
Can
Connect International Llc
be considered a good service provider for SMBs?
For small and medium-sized businesses, Connect International Llc presents a strong service option. Their commitment to reducing turnover and providing experienced agents translates to reliable support that SMBs can count on as they grow. The company's flexible delivery model and tailored services also make it an ideal partner for businesses looking to enhance their customer experience without overextending their resources.
Can
Connect International Llc
be considered a good service provider for enterprises?
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