Connect Global Philippines
Customer Experience and Contact Center
Connect Global Philippines Inc. is a professional outsourcing company that provides customer experience and contact center services for Travel, Healthcare, and Banking sectors, known for its commitment to world-class customer service.
Size
51-200
Public
Mission
To provide world-class customer service through accountability, ownership, and continuous improvement.
About
Connect Global Philippines Inc. offers customer experience and contact center services along with technical support and claims processing for clients in Travel, Healthcare, and Banking. The company operates using an offshore model and supports international clients.
It is recognized for its strong emphasis on customer engagement and operational efficiency, with a culture that values problem ownership and accountability.
Services
Connect Global Philippines Inc. provides customer experience and contact center services supported by technical support and claims processing. These services cover various channels and are tailored to support client needs in enhancing customer engagement and operational efficiency.
Capabilities
Technical Support (Tier 1/2)
Claims Processing
Order Management & Fulfilment
Customer & Marketing Analytics
Industries Served
The company serves clients in Travel, Healthcare, and Banking sectors. It has experience supporting international businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Connect Global Philippines Inc. is known for its commitment to world-class customer service, offering clients a culture that values the human connection in customer interactions. Its approach includes accountability and continuous improvement, which help deliver consistent, high-quality outcomes.
Delivery Footprint
Headquartered in Amadeo, Cavite, Philippines, the company operates using an offshore delivery model. It serves clients across various international markets, with teams working remotely to ensure flexibility and responsiveness to client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Banking & Financial Services
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Connect Global Philippines
?
Connect Global Philippines specializes in customer experience and contact center services, with a strong focus on enhancing client interactions. Their offerings include technical support at both Tier 1 and Tier 2 levels, claims processing, order management and fulfillment, as well as customer and marketing analytics. This comprehensive suite of services is designed to meet the diverse needs of their clients while improving operational efficiency and customer engagement.
What additional services does
Connect Global Philippines
provide?
When was
Connect Global Philippines
founded?
Established in 2022, Connect Global Philippines is a relatively new player in the outsourcing industry, having been in operation for about two years. Despite its recent inception, the company has quickly positioned itself as a provider of high-quality customer service solutions.
What industry verticals does
Connect Global Philippines
serve?
Connect Global Philippines serves a variety of industries, focusing primarily on Travel, Hospitality & Leisure, Healthcare & Life Sciences, and Banking & Financial Services. This diverse industry engagement allows them to tailor their services specifically to meet the unique demands of each sector.
What delivery model does
Connect Global Philippines
offer?
Connect Global Philippines utilizes an offshore delivery model, meaning that their services are provided from a location outside the client's home country. This approach allows them to leverage cost efficiencies and access a skilled workforce while maintaining flexibility and responsiveness to client needs across international markets.
How many employees and/or seats does
Connect Global Philippines
have?
The company employs between 51 and 200 individuals, positioning itself as a small to medium-sized enterprise. This workforce size enables Connect Global Philippines to be agile and adaptable, fostering a collaborative environment that enhances service delivery.
Can
Connect Global Philippines
be considered a good service provider for startups?
Connect Global Philippines could be a suitable service provider for startups looking for reliable customer experience and support services. With its focus on accountability and continuous improvement, the company offers a flexible approach that can adapt to the evolving needs of new businesses. Startups can benefit from their technical support and claims processing services, which are essential as they scale their operations.
Can
Connect Global Philippines
be considered a good service provider for SMBs?
Small and medium businesses may find Connect Global Philippines to be an advantageous partner due to its diverse service offerings and commitment to operational efficiency. The company’s offshore model provides cost-effective solutions that can help SMBs grow and enhance their customer engagement without the burden of large operational costs. Their experience in various industries also allows them to tailor services to the specific needs of SMBs, supporting their growth effectively.
Can
Connect Global Philippines
be considered a good service provider for enterprises?
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