Connect Communications
Customer Experience and Contact Center
Connect Communications is a UK-based provider that provides customer experience and contact center services for healthcare, travel, hospitality, leisure, retail, and e-commerce, known for its friendly, professional operators and high customer satisfaction rates.
Size
1-10
Public
under-1m
Mission
To connect people through engaging creative content and reliable communication services.
About
Connect Communications offers customer experience and contact center services along with telephone answering, virtual receptionist, and call handling for clients in healthcare, travel, hospitality, leisure, retail, and e-commerce. The company operates using an onshore model and supports small, medium, and large businesses across the UK.
It is recognized for its proven track record of high conversion from free trials to paying customers, with a dedicated team of highly trained staff ensuring every call is answered in the UK.
Services
Connect Communications provides customer experience and contact center services supported by telephone answering, virtual receptionist, and call handling. These services cover inbound customer support, order management, and fulfillment, tailored to support businesses' communication needs across various sectors.
Capabilities
Inbound Customer Support
Order Management & Fulfilment
Industries Served
The company serves clients in healthcare, travel, hospitality, leisure, retail, and e-commerce. It has experience supporting small, medium, and large businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Connect Communications is known for its friendly, professional operators and high customer satisfaction rates, offering clients a local presence and expertise. Its approach includes ongoing training for staff, ensuring knowledgeable and enthusiastic support for clients' businesses.
Delivery Footprint
Headquartered in Scotland, the company operates using an onshore delivery model. It serves clients across the UK, with all calls answered and managed within the country, ensuring a consistent and reliable service.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Connect Communications
?
Connect Communications specializes in customer experience and contact center solutions, focusing on enhancing client interactions through effective communication strategies. Their services encompass inbound customer support, order management, and fulfillment, ensuring that businesses can efficiently handle customer inquiries and streamline their operations.
What additional services does
Connect Communications
provide?
When was
Connect Communications
founded?
Founded in 2009, Connect Communications has been operating for approximately 15 years. Since its inception, the company has grown to establish a solid presence in the customer service sector, offering reliable solutions tailored to meet various business needs.
What industry verticals does
Connect Communications
serve?
Connect Communications serves a diverse range of industries, including Healthcare & Life Sciences, Travel, Hospitality & Leisure, and Retail & e-Commerce. This broad industry focus allows them to tailor their services to meet the specific requirements of each sector.
What delivery model does
Connect Communications
offer?
Connect Communications operates using an onshore delivery model, meaning all services are provided within the United Kingdom. This approach ensures that clients receive consistent and reliable support, as all calls are answered and managed locally, offering a seamless experience for customers.
How many employees and/or seats does
Connect Communications
have?
The company employs a small team, with a workforce size ranging from 1 to 10 employees. This compact structure allows for personalized service and close-knit collaboration among team members, contributing to their high customer satisfaction rates.
Can
Connect Communications
be considered a good service provider for startups?
Connect Communications can be a suitable service provider for startups, particularly those looking for personalized attention and flexibility in their customer support needs. Their small team allows for tailored solutions that can adapt as startups grow and evolve, making them an accessible option for new businesses.
Can
Connect Communications
be considered a good service provider for SMBs?
Connect Communications is well-positioned to support small and medium-sized businesses with its scalable service offerings. Their experience in various industries and commitment to high-quality customer interactions make them a valuable partner for SMBs aiming to enhance their customer experience while maintaining operational efficiency.
Can
Connect Communications
be considered a good service provider for enterprises?
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