Connect Centre Pte Ltd
Customer Experience and Contact Center
Connect Centre Group is a Singapore-based outsourcing firm that provides customer experience and contact center solutions for telecommunications and technology sectors, known for its seamless integration with client operations.
Size
11-50
Private
Mission
To empower businesses by providing innovative communication solutions that enhance customer experiences and optimize operational efficiency.
About
Connect Centre Group offers customer experience and contact center solutions along with technical support and inbound customer support for clients in telecommunications and technology. The company operates using an offshore model and supports clients across Asia and globally.
It is recognized for its innovative approach to customer relationship management, with a dedicated team that ensures high-quality service delivery and operational efficiency.
Services
Connect Centre Group provides customer experience and contact center solutions, supported by technical assistance and inbound customer support. These services include live chat, messaging support, and tele-sales, covering various channels tailored to enhance customer interactions and operational workflows.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Social Media Customer Care
Email Support
Industries Served
The company serves clients in telecommunications and technology. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring that technical support and customer service meet the unique demands of these sectors.
Unique Stregths
Connect Centre Group is known for its commitment to empowering businesses through innovative contact center solutions, offering clients a seamless extension of their brand. Its approach includes integrating closely with client operations, which helps maintain consistency and quality in customer interactions.
Delivery Footprint
Headquartered in Singapore, the company operates using an offshore delivery model. It serves clients across Asia and globally, with teams working virtually to ensure flexibility and responsiveness to client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Technology & SaaS
Clients
No items found.
What's the main service provided by
Connect Centre Pte Ltd
?
Connect Centre Pte Ltd specializes in delivering exceptional customer experience and contact center solutions. Their offerings encompass a wide range of services including inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, as well as live chat, messaging support, social media customer care, and email support. This comprehensive suite aims to enhance customer interactions and streamline operational workflows for businesses.
What additional services does
Connect Centre Pte Ltd
provide?
When was
Connect Centre Pte Ltd
founded?
Founded in 2004, Connect Centre Pte Ltd has been in operation for approximately 20 years. Since its establishment, the company has dedicated itself to providing innovative communication solutions, positioning itself as a reliable partner for businesses looking to enhance customer experiences and operational efficiency.
What industry verticals does
Connect Centre Pte Ltd
serve?
Connect Centre Pte Ltd primarily serves clients in the Telecommunications & Media and Technology & SaaS sectors. Their expertise in these industries allows them to tailor their services to meet the specific needs and challenges faced by businesses in these fields.
What delivery model does
Connect Centre Pte Ltd
offer?
Connect Centre Pte Ltd utilizes an offshore delivery model, which means they provide their services from locations outside of their clients' primary operating regions. This approach allows them to leverage cost efficiencies while maintaining high standards of service delivery. By operating offshore, they can offer flexible solutions that are responsive to the varied needs of clients across Asia and globally.
How many employees and/or seats does
Connect Centre Pte Ltd
have?
Connect Centre Pte Ltd has a workforce that ranges between 11 to 50 employees. This size indicates a focused team that can deliver personalized services while maintaining the agility needed to adapt to client needs effectively.
Can
Connect Centre Pte Ltd
be considered a good service provider for startups?
Connect Global Limited could be a suitable service provider for startups, particularly those in the Banking & Financial Services and Technology sectors. Their focus on marketing operations and event support can help startups establish a presence in the market and connect with key stakeholders effectively. However, due to their small team size, they may have limitations in terms of scalability for rapidly growing startups requiring extensive resources.
Can
Connect Centre Pte Ltd
be considered a good service provider for SMBs?
For small and medium businesses, Connect Centre Pte Ltd presents a viable option due to their scalable service offerings and expertise in customer experience management. Their commitment to operational efficiency and high-quality service delivery can support SMBs in navigating growth challenges while enhancing customer relationships. This adaptability is essential for businesses that may need to scale their operations quickly in response to market demands.
Can
Connect Centre Pte Ltd
be considered a good service provider for enterprises?
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