Connect Centre
Customer Experience and Contact Center
Connect Centre Group is a multi-channel outsourced contact centre that provides customer experience and contact center solutions for telecommunications and media, known for its seamless integration with client operations.
Size
Private
Mission
To empower businesses with innovative communication solutions that enhance customer experiences and optimize operational efficiency.
About
Connect Centre Group offers customer experience and contact center solutions along with back-office operations for clients in telecommunications and media. The company operates using a virtual delivery model and supports clients across Asia and worldwide.
It is recognized for its innovative communication technologies, with a dedicated workforce that adapts to client needs and integrates into existing business processes.
Services
Connect Centre Group provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, technical support (Tier 1/2), outbound telesales & retention, sales enablement content, and claims processing. These services cover various communication channels and are tailored to support businesses in enhancing customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Outbound Telesales & Retention
Sales Enablement Content
Claims Processing
Industries Served
The company serves clients in telecommunications and media. It has experience supporting corporations with services aligned to industry-specific requirements and technology platforms, ensuring effective customer relationship management and technical assistance.
Unique Stregths
Connect Centre Group is known for its flexible and integrated virtual support teams, offering clients a seamless extension of their brands. Its approach includes adapting to client software and policy requirements, which helps deliver consistent service quality at scale.
Delivery Footprint
Headquartered in Singapore, the company operates using a virtual delivery model. It serves clients across Asia and globally, with teams that integrate remotely into client operations to meet diverse business needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Connect Centre
?
Connect Centre specializes in customer experience and contact center solutions, designed to enhance engagement and operational efficiency for businesses. Their offerings include a variety of services such as inbound customer support, technical assistance at Tier 1 and Tier 2 levels, outbound telesales and retention strategies, sales enablement content, and claims processing. This comprehensive suite of services is tailored to meet the diverse needs of clients, ensuring effective communication across multiple channels.
What additional services does
Connect Centre
provide?
In addition to its core customer experience and contact center solutions, Connect Centre also offers back-office operations. This extension of services allows clients to streamline their processes further, enhancing overall operational efficiency and providing a more comprehensive support system.
When was
Connect Centre
founded?
Established in 2004, Connect Centre has been serving clients for nearly 20 years. Since its inception, the company has focused on providing quality customer experience solutions and has continually evolved to meet the changing demands of the telecommunications and media industries.
What industry verticals does
Connect Centre
serve?
Connect Centre primarily serves clients in the telecommunications and media sectors. This industry focus allows the company to tailor its services to meet specific requirements and technology platforms, ensuring effective customer relationship management.
What delivery model does
Connect Centre
offer?
Connect Centre employs a virtual delivery model, allowing them to provide services from a work-from-home setup. This approach enables the company to integrate seamlessly with client operations, regardless of location, and offers flexibility in meeting diverse business needs. The model supports both onshore and offshore engagements, ensuring efficient service delivery while maintaining high standards.
How many employees and/or seats does
Connect Centre
have?
Can
Connect Centre
be considered a good service provider for startups?
Can
Connect Centre
be considered a good service provider for SMBs?
Connect Centre is well-suited to support small and medium-sized businesses (SMBs) due to its flexible service offerings and scalable solutions. The company's experience in various communication channels and its ability to adapt to client needs make it an ideal partner for SMBs looking to enhance customer engagement and operational efficiency without the overhead of larger firms.
Can
Connect Centre
be considered a good service provider for enterprises?
For enterprises and large companies, Connect Centre offers a reliable service with sophisticated solutions tailored to meet the complex demands of larger organizations. Their extensive experience in the telecommunications and media sectors, combined with a robust virtual delivery model, positions them as a strong partner for enterprises seeking to optimize customer experience and operational processes.
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