Connect BPS
Back-Office Operations
Connect BPS is a technology-focused BPO company that provides back-office operations for various industries, known for its innovative microservice approach and tailored solutions.
Size
11-50
Private
Mission
To foster strategic partnerships that fuel growth, reduce costs, and enhance brand reputation.
About
Connect BPS offers back-office operations along with HR, recruitment, and payroll services for clients across multiple sectors. The company operates using an offshore and hybrid model and supports both local and international clients.
It is recognized for its technology-driven solutions, with a management team boasting over 258 years of combined experience in customer service, sales, and debt recovery.
Services
Connect BPS provides back-office operations supported by HR, recruitment, and payroll services, along with lead generation and survey solutions. These services cover data entry, procurement administration, recruitment process outsourcing, and outbound sales development, tailored to support clients' operational needs and enhance efficiency.
Capabilities
Data Entry & Data Processing
Procurement Administration
Recruitment Process Outsourcing (RPO)
Lead Research & List Building
Outbound SDR / Cold Calling
Appointment Setting
Industries Served
The company serves clients across various industries, focusing on outcomes such as debt collection, sales, and recruitment. It has experience supporting both local and offshore clients with services aligned to diverse business requirements.
Unique Stregths
Connect BPS is known for its innovative microservice architecture, offering clients a flexible and scalable approach to outsourcing. Its commitment to integrating cutting-edge technologies with human expertise ensures high-quality service delivery and operational excellence.
Delivery Footprint
Headquartered in Phoenix, KwaZulu-Natal, South Africa, the company operates using an offshore and hybrid delivery model. It serves clients globally, with teams working in remote environments tailored to client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Connect BPS
?
Connect BPS specializes in providing back-office operations, with a strong emphasis on services that enhance operational efficiency. Their offerings include data entry and processing, procurement administration, recruitment process outsourcing (RPO), lead research and list building, outbound sales development through cold calling, and appointment setting. This comprehensive suite of services is designed to meet the diverse needs of clients across various industries.
What additional services does
Connect BPS
provide?
In addition to its primary back-office operations, Connect BPS offers a range of additional services, including human resources recruitment and payroll management, as well as sales and lead-generation services. These complementary offerings allow them to provide a more holistic solution for clients looking to streamline their business processes.
When was
Connect BPS
founded?
Connect BPS was established in 2019, marking its entry into the business process outsourcing industry. As of 2024, the company has been in operation for five years, during which it has built a reputation for delivering quality back-office services and strategic support to its clients.
What industry verticals does
Connect BPS
serve?
What delivery model does
Connect BPS
offer?
Connect BPS employs a hybrid delivery model, combining both offshore and multi-shore approaches to service delivery. This means that they utilize resources from various geographic locations, allowing them to offer flexible solutions tailored to client needs. Offshore services typically involve teams working from different countries, which can provide cost advantages, while hybrid models integrate onshore elements to enhance communication and service quality.
How many employees and/or seats does
Connect BPS
have?
Connect BPS has a workforce ranging from 11 to 50 employees. This size enables the company to maintain a personalized approach to client service while still being agile enough to adapt to changing business needs.
Can
Connect BPS
be considered a good service provider for startups?
Connect BPS can be a valuable partner for startups looking to scale their operations without incurring significant overhead costs. With its flexible service offerings and scalable delivery model, the company can adapt to the evolving needs of emerging businesses. Their expertise in back-office operations and recruitment services can help startups focus on their core activities while ensuring essential support functions are efficiently managed.
Can
Connect BPS
be considered a good service provider for SMBs?
For small and medium-sized businesses, Connect BPS presents an attractive outsourcing option. The company's diverse service portfolio and flexible delivery model allow SMBs to benefit from high-quality support tailored to their specific requirements. By collaborating with Connect BPS, these businesses can enhance their operational capabilities and focus on growth, knowing they have a reliable partner managing crucial back-office tasks.
Can
Connect BPS
be considered a good service provider for enterprises?
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