Confero Limited
Customer Experience and Contact Center
Confero is a UK-based outsourced call centre company that provides customer experience and contact center solutions for retail, insurance, and non-profit sectors, known for its commitment to one-call customer resolution.
Size
11-50
Private
1m-10m
Mission
To provide one-call customer resolution, ensuring efficient and effective service delivery.
About
Confero offers customer experience and contact center solutions along with inbound customer support, outbound telesales & retention, and email support for clients in retail, insurance, and non-profit sectors. The company operates using an onshore model and supports both SME and corporate clients.
It is recognized for its high-quality service delivery, with a proven track record of adapting to client needs through innovative digital channels and comprehensive service offerings.
Services
Confero provides customer experience and contact center solutions supported by inbound customer support, outbound telesales & retention, and email support. These services cover various channels, including voice and digital interactions, and are tailored to support diverse client needs such as customer service, crisis management, and telemarketing.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Email Support
Industries Served
The company serves clients in retail, insurance, and non-profit sectors. It has experience supporting both SME and corporate clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Confero is known for its commitment to one-call customer resolution, offering clients a reliable and efficient service experience. Its approach includes a focus on operational efficiency and adaptability, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in London, UK, the company operates using an onshore delivery model. It serves clients across the UK, with teams working in on-site environments to ensure seamless service delivery.
Certifications
FCA
Verticals
Retail & e-Commerce
Insurance
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Confero Limited
?
Confero Limited specializes in enhancing customer experiences through its comprehensive contact center solutions. The primary service focus includes inbound customer support, complemented by outbound telesales and retention efforts, as well as email support. These offerings are designed to cater to various communication channels, ensuring that clients receive tailored support that meets their unique needs.
What additional services does
Confero Limited
provide?
When was
Confero Limited
founded?
Confero Limited was established in 2001, which means the company has been in operation for over 23 years. Since its inception, Confero has evolved to provide exceptional customer experience solutions, adapting to the changing needs of the market and its clients.
What industry verticals does
Confero Limited
serve?
Confero Limited serves diverse sectors, specifically focusing on Retail & e-Commerce, Insurance, and Non-Profit & NGOs. This industry specialization allows the company to tailor its services to meet the specific requirements and challenges faced by clients in these fields.
What delivery model does
Confero Limited
offer?
Confero Limited employs an onshore delivery model, which means that its services are provided from within the same country as its clients. This approach ensures closer collaboration, improved communication, and a better understanding of local market dynamics, ultimately leading to enhanced service quality and customer satisfaction.
How many employees and/or seats does
Confero Limited
have?
Confero Limited has a workforce ranging from 11 to 50 employees. This size allows the company to maintain a close-knit team, fostering collaboration and agility in responding to client needs while still providing the capacity to handle a variety of projects.
Can
Confero Limited
be considered a good service provider for startups?
Connect Centre Pte Ltd could be an effective service provider for startups, particularly those in the telecommunications and technology sectors. With their extensive range of support services, startups can benefit from a tailored approach that enhances customer interactions from the outset. Their offshore delivery model also offers flexibility and cost-effectiveness, which are crucial for emerging businesses looking to establish a foothold in competitive markets.
Can
Confero Limited
be considered a good service provider for SMBs?
Confero Limited is well-suited to serve small and medium businesses (SMBs), owing to its flexible service offerings and commitment to efficient customer support. The company's experience in the retail and insurance sectors means it can provide tailored solutions that help SMBs grow and thrive in competitive markets. Its onshore delivery model further enhances accessibility and responsiveness, making it an ideal partner for businesses looking to enhance their customer engagement.
Can
Confero Limited
be considered a good service provider for enterprises?
Confero Limited is equipped to support enterprises and larger companies with its proven track record and industry certifications. The company's commitment to high-quality service delivery and its award-winning recognition in the sector underline its reliability as a service provider. Its onshore delivery model ensures that large organizations can expect seamless communication and effective service execution, making Confero a strong choice for enterprises seeking comprehensive customer experience solutions.
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