Confero
Customer Experience and Contact Center
Confero Limited is a UK-based outsourced call centre provider that provides customer experience and contact center solutions for retail, insurance, and non-profit sectors, known for its commitment to one-call resolution and high-quality service.
Size
11-50
Private
1m-10m
Mission
To deliver one-call customer resolution and maintain high-quality customer service standards.
About
Confero Limited offers customer experience and contact center solutions along with inbound customer support, outbound telesales & retention, and email support for clients in retail, insurance, and non-profit sectors. The company operates using an onshore model and supports a diverse range of clients, including blue-chip companies.
It is recognized for its focus on one-call resolution, with a dedicated team of UK-trained agents ensuring compliance with industry regulations and delivering exceptional customer service.
Services
Confero Limited provides customer experience and contact center solutions supported by inbound customer support, outbound telesales & retention, and email support. These services cover various channels, including voice and digital communication, and are tailored to support clients' needs for effective customer engagement and satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Email Support
Industries Served
The company serves clients in retail, insurance, and non-profit sectors. It has experience supporting both SMEs and blue-chip businesses with services aligned to industry-specific requirements and technology platforms, ensuring comprehensive support across diverse client needs.
Unique Stregths
Confero is known for its commitment to one-call resolution and high-quality customer service, offering clients a reliable and effective customer engagement solution. Its approach includes utilizing UK-trained agents who maintain strict compliance with FCA regulations, ISO27001 information security, and GDPR standards, which help deliver consistency at scale.
Delivery Footprint
Headquartered in London, UK, the company operates using an onshore delivery model. It serves clients across the United Kingdom, with teams working in on-site environments to ensure seamless communication and support tailored to client requirements.
Certifications
No items found.
Verticals
Retail & e-Commerce
Insurance
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Confero
?
Confero specializes in delivering comprehensive customer experience and contact center solutions. Their main offerings include inbound customer support, outbound telesales and retention, as well as email support. This diverse range of services is designed to enhance customer engagement and satisfaction across various communication channels.
What additional services does
Confero
provide?
When was
Confero
founded?
Confero was established in 2001, which means that in 2024, the company celebrates over two decades of experience in the customer experience and contact center industry. Since its inception, Confero has developed a strong reputation for its commitment to high-quality service delivery.
What industry verticals does
Confero
serve?
Confero serves multiple verticals, including Retail & e-Commerce, Insurance, and Non-Profit & NGOs. This focus enables the company to tailor its services to meet the unique needs of clients within these diverse sectors.
What delivery model does
Confero
offer?
Confero employs an onshore delivery model, meaning that their services are provided from within the United Kingdom. This approach ensures that all customer interactions are handled by teams located on-site, facilitating seamless communication and a high level of service quality.
How many employees and/or seats does
Confero
have?
Confero has a workforce ranging from 11 to 50 employees. This size allows the company to maintain a close-knit team that can deliver personalized service while still being capable of scaling their operations to meet client demands.
Can
Confero
be considered a good service provider for startups?
While Confero's services can be beneficial for startups, their focus primarily on established industries may limit their appeal to newer companies. Startups looking for customer support solutions might find value in Confero's expertise, particularly if they operate within the retail or non-profit sectors. However, it may be more advantageous for startups to consider providers that specialize exclusively in early-stage business needs.
Can
Confero
be considered a good service provider for SMBs?
Confero is well-suited for small and medium businesses, particularly those in the retail or insurance sectors. Their experience in providing tailored support solutions can help SMBs enhance customer engagement and satisfaction. The company's flexibility and commitment to high-quality service make it a strong partner for SMBs looking to grow and scale their customer service operations.
Can
Confero
be considered a good service provider for enterprises?
Confero's offerings are particularly strong for enterprises and large companies, especially those needing reliable and compliant customer service solutions. With a workforce dedicated to maintaining high standards and compliance with industry regulations, Confero can effectively support the complex needs of large organizations looking for sophisticated customer engagement strategies.
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