Conexus A Division Of Ipsos South Africa
Customer Experience and Contact Center
Conexus is a specialized market research division that provides customer experience and contact center solutions for banking, healthcare, retail, telecommunications, and government sectors, known for its integration of local market expertise with global research methodologies.
Size
11-50
Private
1m-10m
Mission
About
Conexus offers customer experience and contact center solutions along with CX consulting and journey mapping for clients in banking, healthcare, retail, telecommunications, and government sectors. The company operates using an onshore delivery model and supports businesses aiming to enhance their customer relationships.
It is recognized for its connection to Ipsos South Africa, leveraging advanced research tools and methodologies to deliver actionable insights that inform strategic business decisions.
Services
Conexus provides customer experience and contact center solutions supported by CX consulting and journey mapping. These services cover customer feedback management and relationship optimization, tailored to support businesses in enhancing their customer interactions and overall experience.
Capabilities
CX Consulting & Journey Mapping
Voice-of-Customer (VOC) Analytics
Industries Served
The company serves clients in banking, healthcare, retail, telecommunications, and government sectors. It has experience supporting various businesses with services aligned to industry-specific requirements and technology platforms that enhance customer engagement.
Unique Stregths
Conexus is known for its affiliation with Ipsos South Africa, offering clients access to advanced research methodologies and data-driven insights. Its approach includes leveraging local market knowledge combined with global expertise, ensuring consistency and reliability in service delivery.
Delivery Footprint
Headquartered in South Africa, the company operates using an onshore delivery model. It serves clients across the South African market, with teams working on-site to provide tailored customer experience management solutions.
Certifications
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Verticals
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Telecommunications & Media
Government & Public Sector
Clients
No items found.
What's the main service provided by
Conexus A Division Of Ipsos South Africa
?
Conexus A Division Of Ipsos South Africa specializes in customer experience and contact center solutions. Their offerings extend to CX consulting and journey mapping, which are designed to enhance customer interactions and optimize feedback management. By focusing on these key areas, Conexus aims to provide businesses with tailored strategies that improve overall customer satisfaction and engagement.
What additional services does
Conexus A Division Of Ipsos South Africa
provide?
When was
Conexus A Division Of Ipsos South Africa
founded?
Founded in 2015, Conexus A Division Of Ipsos South Africa has been operational for approximately 9 years. The company was established to address the growing need for effective customer experience solutions, aligning with modern business requirements and consumer expectations.
What industry verticals does
Conexus A Division Of Ipsos South Africa
serve?
Conexus serves a diverse range of industries, including Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, Telecommunications & Media, and Government & Public Sector. This broad focus allows them to cater to specific needs and challenges faced by clients across these sectors.
What delivery model does
Conexus A Division Of Ipsos South Africa
offer?
Conexus operates using an onshore delivery model, meaning that their services are provided directly within the country where their clients are based. This approach typically offers benefits such as improved communication, cultural alignment, and the ability to respond to client needs more swiftly, thereby enhancing service quality and customer satisfaction.
How many employees and/or seats does
Conexus A Division Of Ipsos South Africa
have?
Conexus employs a workforce ranging from 11 to 50 individuals. This size allows them to maintain a balance between personalized service and operational efficiency, enabling them to effectively cater to their clients' needs while fostering a collaborative team environment.
Can
Conexus A Division Of Ipsos South Africa
be considered a good service provider for startups?
While Confact is primarily focused on serving the government and public sector, startups may find limited value in its offerings. The company's services are tailored more towards established entities and individuals seeking access to government resources, rather than the dynamic needs of early-stage companies.
Can
Conexus A Division Of Ipsos South Africa
be considered a good service provider for SMBs?
Conexus A Division Of Ipsos South Africa is well-positioned to support small and medium businesses, as their service offerings are designed to enhance customer engagement and feedback management. Their flexible approach allows SMBs to scale their customer experience strategies according to their growth, ensuring that they can adapt to changing market demands while optimizing their customer interactions.
Can
Conexus A Division Of Ipsos South Africa
be considered a good service provider for enterprises?
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