Conectys specializes in customer experience management, focusing primarily on providing exceptional support through a robust contact center. Their service offerings encompass a wide range of solutions, including inbound customer support, multilingual assistance, technical support for various tiers, social media customer care, content moderation, as well as CX consulting and journey mapping. They also engage in automation and RPA enablement, along with data annotation and labeling, ensuring comprehensive support tailored to meet diverse client needs.

Conectys was established in 1988, which means the company has been in operation for over 35 years. Since its inception, Conectys has evolved to become a significant player in the customer experience and contact center industry, building a reputation for quality and innovation.

Conectys serves a variety of industries, including Gaming & Entertainment, Technology & SaaS, Retail & e-Commerce, Banking & Financial Services, Insurance, and Healthcare & Life Sciences. This diverse industry focus allows them to tailor their services to meet specific requirements and challenges faced by their clients.

Conectys employs a hybrid delivery model that combines onshore, nearshore, offshore, and multi-shore solutions. Onshore refers to services provided within the same country as the client, while nearshore involves services from neighboring countries. Offshore services are delivered from distant locations, often leveraging cost advantages. This flexible approach allows Conectys to adapt to the varying needs of their clients, ensuring efficient and effective service delivery.

Conectys has a workforce ranging from 1,000 to 5,000 employees. This substantial team size enables the company to handle a diverse array of client demands and maintain a high level of service quality across multiple projects and industries.

Conectys is well-suited for small and medium businesses, thanks to its scalable service offerings and commitment to customer satisfaction. Their hybrid delivery model allows SMBs to access high-quality support without the need for large upfront investments. Additionally, Conectys's consultative approach ensures that solutions are customized to drive growth and enhance customer experiences, making them a strong partner for SMBs looking to expand their reach.

Conectys is an excellent choice for enterprises and large companies, as evidenced by their robust service portfolio and recognized commitment to quality. Their B Corp certification highlights a dedication to social responsibility, which is increasingly important for many large organizations. Moreover, the company’s hybrid delivery model and extensive experience across various industries enable them to provide reliable and sophisticated solutions that meet the complex demands of enterprise clients.