Conectys
Customer Experience and Contact Center
Conectys is a global business process outsourcing company that provides customer experience and contact center services for gaming, retail, travel, and telecommunications, known for its multilingual support and consultative approach.
Size
1K-5K
Private
10m-50m
Mission
To empower businesses through exceptional multilingual teams powered by AI technology.
About
Conectys is a leading global BPO company specializing in customer experience management, content moderation, and data annotation services, catering to industries such as gaming, retail, and hospitality. With a strong presence across 12 sites worldwide, Conectys offers 24/7 support in over 35 languages, ensuring exceptional service delivery and client satisfaction.
Founded in 2004, Conectys employs over 3,000 professionals and utilizes advanced AI technology to empower businesses. The company is recognized for its consultative partner approach, focusing on strategic partnerships that drive growth and enhance customer interactions across various channels.
Services
Capabilities
Content Moderation
Data Annotation & Labelling
Automation & RPA Enablement
Industries Served
Unique Stregths
Delivery Footprint
Certifications
ISO 27001
Verticals
Gaming & Entertainment
Retail & e-Commerce
Telecommunications & Media
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Conectys
?
Conectys specializes primarily in customer experience management and contact center services. In addition to these main offerings, the company provides a range of supplementary services including content moderation, data annotation and labeling, as well as automation and RPA enablement. This comprehensive service portfolio allows Conectys to address the diverse needs of its clients effectively, ensuring high-quality support across multiple customer interaction channels.
What additional services does
Conectys
provide?
In addition to its core offerings, Conectys provides shared-services transformation, which complements its focus on customer experience management. This additional service capability enables the company to assist clients in optimizing their operational efficiency and enhancing service delivery across various business functions.
When was
Conectys
founded?
Conectys was established in 2004, and as of 2024, the company has been in operation for 20 years. Since its inception, Conectys has grown significantly, evolving into a leading player in the BPO industry by focusing on enhancing customer experiences through innovative solutions and a commitment to quality service delivery.
What industry verticals does
Conectys
serve?
Conectys serves a diverse array of industries, including Gaming & Entertainment, Retail & e-Commerce, Travel, Hospitality & Leisure, and Telecommunications & Media. This broad industry focus enables the company to tailor its services to meet the unique challenges and customer engagement needs of various sectors.
What delivery model does
Conectys
offer?
Conectys operates on an offshore delivery model, meaning that its services are provided from locations outside the client's home country, typically in different time zones. This approach allows Conectys to maintain cost-effectiveness while ensuring 24/7 support across various languages, thus enhancing accessibility and responsiveness for its clients.
How many employees and/or seats does
Conectys
have?
Conectys has a workforce that ranges between 1,000 and 5,000 employees. This sizeable team allows the company to offer a robust support structure and scale operations effectively to meet the demands of its clients, ensuring the delivery of high-quality services.
Can
Conectys
be considered a good service provider for startups?
Cx Interglobal is well-suited to support startups due to its diverse range of services that cater to various business needs. The company's expertise in HR and recruitment can be particularly beneficial for new businesses looking to establish their workforce efficiently. With a commitment to operational excellence and a focus on providing tailored solutions, Cx Interglobal can help startups navigate the complexities of hiring and payroll management, allowing them to concentrate on scaling their operations.
Can
Conectys
be considered a good service provider for SMBs?
Conectys is well-positioned to support small and medium businesses (SMBs) due to its scalable service offerings and commitment to flexibility. The company's ability to customize solutions ensures that SMBs can receive tailored support that aligns with their growth objectives, allowing them to enhance customer interactions without overextending their resources.
Can
Conectys
be considered a good service provider for enterprises?
Conectys is an excellent choice for enterprises and large companies, given its extensive experience, certifications such as ISO 27001, and a proven track record evidenced by multiple awards. The company's offshore delivery model, combined with its robust infrastructure, allows it to provide reliable and sophisticated services that can scale with the needs of large organizations, ensuring consistent quality and efficiency in customer engagement.
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