Conduent
Customer Experience and Contact Center
Conduent is a global leader in business process outsourcing that provides customer experience management for healthcare, government, and transportation sectors, known for its technology-driven solutions and extensive industry expertise.
Size
over-10K
Public
100m-1b
Mission
To drive progress in every process, helping clients optimize efficiency, flexibility, and security while enhancing the experience, engagement, and loyalty of end users.
About
Conduent offers customer experience management along with business operations and healthcare solutions for clients in healthcare, government, and transportation. The company operates using an onshore, nearshore, and offshore model and supports a diverse portfolio of clients including top U.S. health plans and global automakers.
It is recognized for its ability to manage and modernize complex, high-volume interactions, with a strong focus on innovation and client success.
Services
Conduent provides customer experience management supported by business operations and healthcare solutions. These services include inbound customer support, claims processing, and payroll processing, tailored to enhance client interactions and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Claims Processing
Payroll Processing
Benefits Administration
Employee Helpdesk
Industries Served
The company serves clients in healthcare, government, and transportation. It has experience supporting top U.S. health plans, major automakers, and government agencies with services aligned to industry-specific requirements and technology platforms such as cloud computing and AI.
Unique Stregths
Conduent is known for being the world’s largest provider of diversified business process services, offering clients innovative solutions that drive efficiency and engagement. Its approach includes leveraging advanced analytics and automation, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Florham Park, New Jersey, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across North America, Asia Pacific, Latin America, the Caribbean, and Europe, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Government & Public Sector
Banking & Financial Services
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Conduent
?
Conduent specializes in customer experience management, primarily focusing on enhancing client interactions through its contact center services. This includes a variety of offerings such as inbound customer support, technical assistance for Tier 1 and Tier 2 queries, claims processing, payroll management, benefits administration, and employee helpdesk solutions. The company's services are designed to optimize operational efficiency and elevate the overall user experience.
What additional services does
Conduent
provide?
In addition to its core customer experience management services, Conduent offers a range of supplementary capabilities. These include back-office operations, HR recruitment, and payroll services, all designed to enhance overall operational efficiency and allow clients to focus on their strategic initiatives.
When was
Conduent
founded?
Established in 2017, Conduent has quickly become a significant player in the business process outsourcing industry. As of 2024, the company has been operational for seven years, during which it has built a strong reputation for delivering innovative solutions tailored to meet client needs.
What industry verticals does
Conduent
serve?
Conduent serves a diverse range of industries, including Healthcare & Life Sciences, Government & Public Sector, Banking & Financial Services, and Logistics, Transport & Supply-Chain. This broad vertical focus allows the company to tailor its services to the specific requirements and challenges of each sector.
What delivery model does
Conduent
offer?
Conduent employs a versatile delivery model that includes onshore, nearshore, offshore, and hybrid approaches. Onshore services are provided within the client's country, while nearshore services are delivered from neighboring countries. Offshore services are conducted from distant locations, often providing cost advantages. The hybrid model allows for a mix of these approaches, enabling customized solutions that align with client needs and preferences.
How many employees and/or seats does
Conduent
have?
Conduent boasts a substantial workforce, with over 10,000 employees. This sizable team enables the company to manage large-scale operations and provide comprehensive support across various client requirements.
Can
Conduent
be considered a good service provider for startups?
Can
Conduent
be considered a good service provider for SMBs?
Can
Conduent
be considered a good service provider for enterprises?
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