Concept Bpo
Customer Experience and Contact Center
Concept BPO S.A.S. is a nearshore outsourcing firm that provides customer experience and contact center solutions for banking, healthcare, and technology sectors, known for its impressive financial growth and commitment to client partnership.
Size
51-200
Private
Mission
To foster collaboration and be a reliable ally in the solidarity sector.
About
Concept BPO S.A.S. offers customer experience and contact center solutions along with analytics and software engineering services for clients in banking, healthcare, and technology. The company operates using a nearshore model and supports clients primarily in North America.
It is recognized for its remarkable growth, with a 95.44% increase in net sales revenue in 2023, reflecting its strong operational capabilities and market reach.
Services
Concept BPO S.A.S. provides customer experience and contact center solutions, supported by analytics and software engineering services. These services include inbound customer support, outbound telesales, data processing, and technical support, tailored to support client needs in various industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Data Entry & Data Processing
Technical Support (Tier 1/2)
Market & Competitive Intelligence
Business & Financial Research
Custom Application Development
Industries Served
The company serves clients in banking and financial services, healthcare, and technology. It has experience supporting organizations with services aligned to industry-specific requirements, ensuring compliance and efficiency in operations.
Unique Stregths
Concept BPO S.A.S. is known for its strong financial growth and collaborative approach, offering clients a reliable partnership. Its operational practices emphasize scalability and quality service delivery, which help maintain high client satisfaction.
Delivery Footprint
Headquartered in Medellín, Colombia, the company operates using a nearshore delivery model. It serves clients across North America, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Technology & SaaS
Clients
No items found.
What's the main service provided by
Concept Bpo
?
Concept BPO specializes in providing exceptional customer experience and contact center services. Their offerings encompass a range of solutions including inbound customer support, outbound telesales and retention, data entry and processing, as well as technical support at Tier 1 and Tier 2 levels. Additionally, they conduct market and competitive intelligence, business and financial research, and offer custom application development tailored to meet the specific needs of their clients.
What additional services does
Concept Bpo
provide?
When was
Concept Bpo
founded?
Established in 2014, Concept BPO has been operating for nearly a decade, marking its presence in the business process outsourcing industry. Since its inception, the company has focused on delivering high-quality customer experience solutions and has grown significantly in that time.
What industry verticals does
Concept Bpo
serve?
Concept BPO serves a diverse range of industries, focusing primarily on Banking & Financial Services, Healthcare & Life Sciences, and Technology & SaaS. This targeted approach allows them to tailor their services to meet the unique demands and regulatory requirements of each sector.
What delivery model does
Concept Bpo
offer?
Concept BPO operates using a nearshore delivery model, which means they provide their services from a location that is geographically close to their primary client base, particularly in North America. This model allows for easier communication, cultural alignment, and operational efficiency, ensuring that clients receive timely and effective support.
How many employees and/or seats does
Concept Bpo
have?
Concept BPO has a workforce ranging between 51 to 200 employees. This size allows the company to maintain a personal touch with clients while also having the capability to scale operations as needed to meet growing demands.
Can
Concept Bpo
be considered a good service provider for startups?
Conceptdigital can be a valuable service provider for startups, particularly those in the technology and finance sectors. With its focus on software engineering and tailored solutions, the company is well-positioned to help new businesses establish their digital platforms and optimize their operations. The agile methodologies employed by Conceptdigital ensure that startups can adapt quickly, making it an appealing choice for emerging companies looking for innovation and flexibility.
Can
Concept Bpo
be considered a good service provider for SMBs?
Concept BPO is well-suited to serve small and medium-sized businesses (SMBs). Their scalable service offerings and experience across various industries enable them to adapt to the evolving needs of SMBs, providing flexibility and support that can help these companies grow. The company’s focus on customer experience ensures that SMBs receive the attention and quality service necessary for their success.
Can
Concept Bpo
be considered a good service provider for enterprises?
While Concept BPO is primarily positioned to support SMBs, it also has the capabilities to cater to enterprise-level clients. Their comprehensive service portfolio and nearshore delivery model provide a reliable solution for larger organizations seeking efficient customer experience and contact center support. The company's proven operational strengths and commitment to quality make it a dependable partner for enterprises looking for sophisticated outsourcing solutions.
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