Computer Professionals
Customer Experience and Contact Center
Computer Professionals, Inc. (CPI) is a Filipino-owned IT company that provides customer experience and contact center services for banking, financial services, insurance, healthcare, and retail, known for its commitment to innovation and long-term client relationships.
Size
201-500
Private
Mission
To provide premier IT expertise while fostering innovation and entrepreneurship.
About
Computer Professionals, Inc. (CPI) offers customer experience and contact center services along with back-office operations and IT infrastructure and managed services for clients in banking, financial services, insurance, healthcare, and retail. The company operates using an offshore model and supports clients globally.
It is recognized for its robust software solutions and strong focus on customer service, with over 35 years of experience in delivering high-quality IT services tailored to the needs of the insurance and financial sectors.
Services
Computer Professionals, Inc. (CPI) provides customer experience and contact center services supported by back-office operations and IT infrastructure and managed services. These services include inbound customer support, technical support (Tier 1/2), data entry and processing, and claims processing. Each solution is designed to enhance operational efficiency and meet the specific needs of clients in the insurance and financial sectors.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Claims Processing
Industries Served
The company serves clients in banking, financial services, insurance, healthcare, and retail. It has extensive experience supporting organizations with services aligned to industry-specific requirements, leveraging technologies such as Java, Open Source, and Oracle databases.
Unique Stregths
CPI is known for its commitment to innovation and nurturing long-term relationships with clients, offering scalable technical solutions and exceptional customer service. Its approach includes a culture of excellence and care among its employees, ensuring high-quality service delivery and client satisfaction.
Delivery Footprint
Headquartered in Metro Manila, Philippines, the company operates using an offshore delivery model. It serves clients across various regions, with teams dedicated to providing support tailored to the unique needs of each client.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Clients
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What's the main service provided by
Computer Professionals
?
Computer Professionals, Inc. specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings encompass inbound customer support and technical support (both Tier 1 and Tier 2). Additionally, they provide services such as data entry and processing, as well as claims processing, all designed to improve operational efficiency and cater to the specific needs of their clients.
What additional services does
Computer Professionals
provide?
In addition to their core contact center and customer experience services, Computer Professionals also offers back-office operations and IT infrastructure and managed services. This expanded service portfolio allows them to support clients comprehensively, addressing various operational aspects and enhancing overall efficiency.
When was
Computer Professionals
founded?
Computer Professionals, Inc. was established in 1987, marking over 36 years of dedicated service in the IT industry. Since its inception, the company has built a strong reputation for delivering innovative solutions, primarily in the customer experience and contact center domains, and has continually evolved to meet the demands of its clients.
What industry verticals does
Computer Professionals
serve?
The company serves a diverse range of industries including Banking & Financial Services, Insurance, Healthcare & Life Sciences, and Retail & e-Commerce. This extensive industry focus allows Computer Professionals to tailor its services and solutions to meet the unique needs of each sector, ensuring high levels of client satisfaction.
What delivery model does
Computer Professionals
offer?
Computer Professionals operates using an offshore delivery model, which involves providing services from a location outside the client's country. This approach allows the company to leverage cost advantages and access a broader talent pool while maintaining high levels of service quality. Offshore delivery enables Computer Professionals to serve clients globally, ensuring that they meet their specific operational needs effectively.
How many employees and/or seats does
Computer Professionals
have?
Computer Professionals, Inc. has a workforce of between 201 and 500 employees. This mid-sized team allows the company to maintain a balance between personalized service and the capability to handle larger projects, ensuring they can meet a variety of client demands.
Can
Computer Professionals
be considered a good service provider for startups?
Can
Computer Professionals
be considered a good service provider for SMBs?
Can
Computer Professionals
be considered a good service provider for enterprises?
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