Computer Generated Solutions
Customer Experience and Contact Center
CGS is a global BPO provider that offers customer experience and contact center solutions for technology, education, and financial services, known for its extensive international reach and industry-leading platforms.
Size
201-500
Private
Mission
To provide business applications, enterprise learning, and outsourcing services for high-growth organizations.
About
CGS offers customer experience and contact center solutions along with back-office operations and IT infrastructure services for clients in technology, education, and banking. The company operates using an onshore, nearshore, offshore, and work-from-home model, supporting a diverse range of clients across 45 countries.
It is recognized for its robust revenue growth and client-centric approach, with a team of over 8,000 professionals dedicated to driving operational excellence.
Services
CGS provides customer experience and contact center solutions supported by back-office operations and IT managed services. These services include inbound customer support, outbound telesales, technical support, and application support, tailored to support client needs in a rapidly evolving business landscape.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Account-Based Marketing Support
Application Support & Maintenance
Service Desk & IT Support
Cloud Migration & Management
Industries Served
The company serves clients in technology, education, and banking. It has experience supporting high-growth organizations with services aligned to industry-specific requirements and technology platforms, ensuring seamless integration and operational efficiency.
Unique Stregths
CGS is known for its global reach and industry-leading solutions, offering clients scalable and flexible service options. Its approach includes a commitment to client partnerships and innovative solutions that drive growth and operational excellence.
Delivery Footprint
Headquartered in New York City, the company operates using an onshore, nearshore, offshore, and work-from-home delivery model. It serves clients across North America, Latin America, Europe, the Middle East, and Asia, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Education & EdTech
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Computer Generated Solutions
?
Computer Generated Solutions specializes in delivering exceptional customer experience and contact center services. Their offerings encompass a range of solutions including inbound customer support, outbound telesales and retention, and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide account-based marketing support, application support and maintenance, service desk and IT support, as well as cloud migration and management services. This comprehensive suite is designed to meet the diverse needs of their clients in a fast-paced business environment.
What additional services does
Computer Generated Solutions
provide?
In addition to its primary offerings in customer experience and contact center solutions, Computer Generated Solutions also provides a range of other services including back-office operations and IT infrastructure managed services. This extended service portfolio enhances their ability to support clients comprehensively, addressing various operational needs beyond customer-facing interactions.
When was
Computer Generated Solutions
founded?
Computer Generated Solutions was established in 1984, making it a seasoned player in the business process outsourcing industry with over 39 years of experience. Since its inception, the company has grown and adapted to the evolving needs of its clients, ensuring its offerings remain relevant and effective.
What industry verticals does
Computer Generated Solutions
serve?
Computer Generated Solutions serves a variety of industries, focusing primarily on Technology & SaaS, Education & EdTech, and Banking & Financial Services. This diverse industry focus allows them to tailor their services to meet the specific needs and challenges of their clients in these sectors.
What delivery model does
Computer Generated Solutions
offer?
The delivery model employed by Computer Generated Solutions is multifaceted, utilizing onshore, nearshore, offshore, and work-from-home options. Onshore services are provided within the same country as the client, while nearshore services are delivered from neighboring countries. Offshore services, on the other hand, involve providing support from distant locations, often to leverage cost efficiencies. This flexible delivery approach ensures that CGS can meet a wide array of client requirements and preferences, accommodating various operational needs.
How many employees and/or seats does
Computer Generated Solutions
have?
Computer Generated Solutions has a workforce ranging from 201 to 500 employees. This size indicates a robust team capable of delivering specialized services while maintaining a level of agility that allows for personalized client interactions and tailored solutions.
Can
Computer Generated Solutions
be considered a good service provider for startups?
Can
Computer Generated Solutions
be considered a good service provider for SMBs?
Can
Computer Generated Solutions
be considered a good service provider for enterprises?
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