Complete Call Solutions
Customer Experience and Contact Center
Complete Call Solutions is a leading BPO provider that offers customer experience and contact center services for various industries, known for its customized CRM solutions and U.S.-based delivery model.
Size
201-500
Private
1m-10m
Mission
About
Complete Call Solutions offers customer experience and contact center services along with technical support, email management, and social media engagement for clients in healthcare, insurance, gaming, retail, and financial services. The company operates using an onshore model and supports clients across North America.
It is recognized for its client-focused solutions, with highly trained U.S.-based agents ensuring top-tier customer support and technical assistance.
Services
Complete Call Solutions provides customer experience and contact center services supported by technical support, email management, and social media engagement. These services include inbound customer support, outbound telesales and retention, and SMS communication, tailored to support diverse client needs across multiple channels.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Email Support
Live Chat & Messaging Support
Social Media Customer Care
Disaster Recovery & Backup
Industries Served
The company serves clients in healthcare, insurance, gaming, retail, and financial services. It has experience supporting well-known brands with services aligned to industry-specific requirements and technology platforms, ensuring effective customer engagement.
Unique Stregths
Complete Call Solutions is known for its customized approach, offering clients tailored CRM solutions and a high-touch service model. Its approach includes a fully fault-tolerant infrastructure and advanced reporting capabilities, which help deliver consistency and reliability at scale.
Delivery Footprint
Headquartered in Omaha, Nebraska, the company operates using an onshore delivery model. It serves clients across North America, with teams working in a hybrid environment depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Gaming & Entertainment
Retail & e-Commerce
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Complete Call Solutions
?
Complete Call Solutions specializes in providing customer experience and contact center services. Their offerings encompass a variety of support functions, including inbound customer support, outbound telesales and retention efforts, technical support at both Tier 1 and Tier 2 levels, as well as email management, live chat, messaging support, and social media customer care. Additionally, they are equipped to handle disaster recovery and backup, ensuring comprehensive service for their clients.
What additional services does
Complete Call Solutions
provide?
When was
Complete Call Solutions
founded?
Complete Call Solutions was established in 2011, marking over a decade of operations in the customer service sector. Since its inception, the company has grown and adapted to meet the evolving needs of its clients, establishing a reputation for quality and reliability in customer support.
What industry verticals does
Complete Call Solutions
serve?
Complete Call Solutions serves a diverse range of industries, including Healthcare & Life Sciences, Insurance, Gaming & Entertainment, Retail & e-Commerce, and Banking & Financial Services. This broad industry focus allows them to tailor their services to meet the specific needs of various sectors, enhancing customer engagement and support.
What delivery model does
Complete Call Solutions
offer?
Complete Call Solutions employs an onshore delivery model, meaning that their services are provided from within the United States. This approach ensures that clients receive support from U.S.-based agents who are well-trained and familiar with the local market. Onshore delivery can enhance communication, cultural alignment, and overall service quality for clients operating in North America.
How many employees and/or seats does
Complete Call Solutions
have?
Complete Call Solutions has a workforce ranging from 201 to 500 employees. This size allows the company to scale its operations effectively while maintaining a focus on personalized service, ensuring that clients receive the attention and support they need.
Can
Complete Call Solutions
be considered a good service provider for startups?
Complete Outsource Solutions can be a valuable partner for startups looking for flexible and tailored support. With their small to medium-sized team, they can offer personalized attention and adaptable solutions that align with the evolving needs of new businesses. Their commitment to innovative approaches can help startups establish a strong customer base and enhance their operational efficiency.
Can
Complete Call Solutions
be considered a good service provider for SMBs?
Complete Call Solutions is an excellent choice for small and medium businesses seeking to enhance their customer service capabilities. Their scalable service model, combined with a diverse portfolio that includes inbound support and technical assistance, enables SMBs to grow and adapt their customer engagement strategies as they expand. The company’s experience across various industries further assures SMBs that they will receive tailored support aligned with their unique needs.
Can
Complete Call Solutions
be considered a good service provider for enterprises?
Complete Call Solutions is suitable for enterprises and large companies looking for reliable and sophisticated customer support solutions. With a well-established infrastructure and a focus on advanced reporting and fault-tolerant systems, they can handle the complexities associated with larger operations. Their ability to provide onshore support ensures that enterprises benefit from high-quality service that aligns with their broader business objectives.
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