Complete Call
Customer Experience and Contact Center
Complete Call Solutions is a premier provider that delivers customer experience and contact center services for retail, telecommunications, and media, known for its customized CRM solutions and robust infrastructure.
Size
51-200
Private
Mission
About
Complete Call Solutions offers customer experience and contact center services along with inbound customer support, email management, and social media engagement for clients in retail, telecommunications, and media. The company operates using an onshore model and supports organizations of all sizes.
It is recognized for its tailored approach, with a strong emphasis on disaster recovery and business continuity that ensures uninterrupted service.
Services
Complete Call Solutions provides customer experience and contact center services supported by inbound customer support, email management, and social media customer care. These services cover various channels and are tailored to support client needs in enhancing customer interactions and satisfaction.
Capabilities
Inbound Customer Support
Email Support
Social Media Customer Care
Order Management & Fulfilment
Outbound Telesales & Retention
Industries Served
The company serves clients in retail, telecommunications, and media. It has experience supporting brands across these sectors with services aligned to industry-specific requirements and technology platforms, ensuring effective communication and engagement.
Unique Stregths
Complete Call Solutions is known for its customized approach, offering clients reliable infrastructure and a commitment to high-quality service. Its operational practices include detailed reporting and tracking, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Omaha, Nebraska, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in a hybrid environment depending on client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Telecommunications & Media
Gaming & Entertainment
Clients
No items found.
What's the main service provided by
Complete Call
?
Complete Call Solutions specializes in enhancing customer experience and operates as a contact center. Their offerings include inbound customer support, email management, social media customer care, order management and fulfillment, as well as outbound telesales and retention strategies. This diverse range of services is designed to meet client needs across various communication channels, ensuring a tailored approach to customer interactions.
What additional services does
Complete Call
provide?
When was
Complete Call
founded?
Complete Call Solutions was established in 2009 and has been in operation for 15 years. Since its inception, the company has focused on delivering high-quality customer experience solutions, adapting to the evolving needs of its clients.
What industry verticals does
Complete Call
serve?
Complete Call Solutions serves a variety of industries, prominently focusing on Retail & e-Commerce, Telecommunications & Media, and Gaming & Entertainment. This diverse industry expertise allows the company to tailor its services to meet the specific demands and challenges faced by clients in these sectors.
What delivery model does
Complete Call
offer?
Complete Call Solutions employs an onshore delivery model, meaning that their services are provided from locations within the same country as their clients. This approach fosters better communication and collaboration, ensuring that customer interactions are handled by teams familiar with the local market dynamics and cultural nuances.
How many employees and/or seats does
Complete Call
have?
Complete Call Solutions has a workforce of between 51 to 200 employees. This size allows the company to maintain a balanced approach to offering personalized services while also being able to scale operations to meet the varying needs of its clients.
Can
Complete Call
be considered a good service provider for startups?
Complete Call Solutions can be a viable service provider for startups, particularly those in the retail and telecommunications sectors. Their comprehensive suite of customer service offerings can help new businesses establish a solid foundation for customer engagement. However, startups may want to assess their specific needs and budget, as the company's size and operational model are more tailored to organizations with some level of established demand.
Can
Complete Call
be considered a good service provider for SMBs?
Complete Call Solutions is well-suited for small and medium businesses looking for reliable customer support solutions. With their flexible service offerings and experience in various industries, they can help SMBs enhance their customer interactions and build strong relationships. Their emphasis on tailored services and disaster recovery also supports the growth and continuity that small to medium businesses need in a competitive environment.
Can
Complete Call
be considered a good service provider for enterprises?
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