Company Voice
Customer Experience and Contact Center
CompanyVoice is a certified women-owned call center that provides customer experience and contact center solutions for banking, financial services, insurance, healthcare, and government sectors, known for its commitment to hiring seniors and delivering superior customer experiences.
Size
51-200
Private
1m-10m
Mission
To deliver superior customer experiences and become a seamless extension of clients' businesses.
About
CompanyVoice offers customer experience and contact center solutions along with inbound customer support and outbound telesales & retention for clients in banking, financial services, insurance, healthcare, and government sectors. The company operates using an onshore model and supports clients within U.S. regulatory environments.
It is recognized for its blend of professional service with advanced technology, with a notable commitment to inclusivity by hiring seniors, ensuring a diverse and experienced workforce.
Services
CompanyVoice provides customer experience and contact center solutions supported by inbound customer support and outbound telesales & retention. These services cover both inbound and outbound channels, tailored to support clients in regulated markets that require compliance and quality service.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in banking, financial services, insurance, healthcare, and government sectors. It has experience supporting organizations with services aligned to industry-specific requirements and regulatory standards.
Unique Stregths
CompanyVoice is known for its commitment to hiring seniors and delivering superior customer experiences, offering clients a mature and inclusive operational strength. Its approach includes blending skilled agents with advanced processes and technology, which help deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Blue Bell, Pennsylvania, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in a dedicated environment to meet the specific needs of regulated markets.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Government & Public Sector
Clients
No items found.
What's the main service provided by
Company Voice
?
Company Voice specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings include inbound customer support as well as outbound telesales and retention services. This comprehensive service suite is designed to cater to diverse client needs, particularly in regulated industries, ensuring both compliance and high-quality service.
What additional services does
Company Voice
provide?
When was
Company Voice
founded?
Established in 2012, Company Voice has been operating for over a decade, providing valuable services in the customer experience sector. Since its inception, the company has grown to establish a strong presence in various industries, demonstrating its commitment to helping clients succeed.
What industry verticals does
Company Voice
serve?
Company Voice serves a variety of industries, specifically focusing on Banking & Financial Services, Insurance, Healthcare & Life Sciences, and the Government & Public Sector. This diverse range allows them to tailor their services to meet the unique regulatory and operational demands of each sector.
What delivery model does
Company Voice
offer?
Company Voice utilizes an onshore delivery model, meaning that their services are provided from within the United States. This approach allows them to maintain close alignment with U.S. regulatory standards, ensuring compliance and quality in their customer interactions. Onshore delivery is characterized by its focus on local talent and resources, which can enhance service reliability and responsiveness.
How many employees and/or seats does
Company Voice
have?
Company Voice has a workforce that ranges between 51 to 200 employees. This size allows the company to maintain a balance between personalized service and the capability to scale operations according to client needs.
Can
Company Voice
be considered a good service provider for startups?
While Company Voice offers a range of valuable services, its operational scale and focus may make it less suitable for startups that require highly flexible or budget-conscious solutions. Startups often seek providers that can accommodate rapid changes and tighter budgets, and while Company Voice has the expertise, its established service structures may not align perfectly with the dynamic needs of early-stage companies.
Can
Company Voice
be considered a good service provider for SMBs?
Company Voice is well-positioned to support small and medium-sized businesses (SMBs) due to its comprehensive service offerings and commitment to quality. With a focus on customer experience, SMBs can benefit from their inbound support and outbound telesales capabilities, which can enhance customer engagement and retention. Their onshore delivery model also ensures that services are tailored to meet regulatory requirements, providing SMBs with a reliable partner for growth.
Can
Company Voice
be considered a good service provider for enterprises?
Company Voice provides a solid foundation for enterprises and large companies seeking reliable customer experience solutions. With their experience in regulated industries and a commitment to quality service, they can cater to the sophisticated needs of larger organizations. Their operational model emphasizes consistency and compliance, making them a strong candidate for enterprises that require dependable service delivery at scale.
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