CommVersion
Customer Experience and Contact Center
CommVersion is a digital outsourcing partner that provides customer experience and contact center solutions for the real estate and property management sectors, known for its 24/7 live chat capabilities and AI-powered technology.
Size
51-200
Private
Mission
To bridge the gap between sales and marketing teams by leveraging live chat to generate more qualified leads and accelerate revenue growth for businesses.
About
CommVersion offers customer experience and contact center solutions along with sales and lead-generation services for clients in real estate and property management. The company operates using an offshore and nearshore model and supports businesses globally.
It is recognized for its data-led technology and personalized communication, with a mission to bridge the gap between sales and marketing teams to accelerate revenue growth.
Services
CommVersion provides customer experience and contact center solutions, supported by sales and lead-generation services and specific offerings such as live chat & messaging support, email support, and technical support. These services cover various communication channels and are tailored to support businesses in enhancing customer engagement and lead conversion.
Capabilities
Live Chat & Messaging Support
Email Support
Social Media Customer Care
Technical Support (Tier 1/2)
Inbound Customer Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in real estate and property management. It has experience supporting large enterprises and SMEs with services aligned to industry-specific requirements and technology platforms that facilitate effective communication.
Unique Stregths
CommVersion is known for its commitment to honesty, accountability, and collaboration, offering clients a robust digital communication framework. Its approach includes leveraging AI-powered chatbots and omnichannel support, which help deliver consistent customer experiences at scale.
Delivery Footprint
Headquartered in London, England, the company operates using an offshore and nearshore delivery model. It serves clients across global markets, with teams working in remote environments to ensure 24/7 service availability.
Certifications
No items found.
Verticals
Real Estate & Property Management
Clients
No items found.
What's the main service provided by
CommVersion
?
CommVersion specializes in providing comprehensive customer experience and contact center solutions. Their offerings include a variety of support services such as live chat and messaging assistance, email support, social media customer care, and technical support at both Tier 1 and Tier 2 levels. Additionally, they excel in inbound customer support, as well as CX consulting and journey mapping, all designed to enhance customer interactions and drive engagement.
What additional services does
CommVersion
provide?
In addition to their core customer experience offerings, CommVersion provides sales and lead-generation services. This expansion into sales support enhances their ability to assist clients in not only engaging with customers but also in generating qualified leads that can help drive revenue growth.
When was
CommVersion
founded?
Founded in 2015, CommVersion has been operating for approximately 9 years. Since its inception, the company has focused on delivering innovative customer experience solutions tailored to meet the specific needs of its clients.
What industry verticals does
CommVersion
serve?
CommVersion primarily serves the Real Estate & Property Management sectors. Their expertise in these verticals allows them to provide tailored services that address the unique challenges and requirements of businesses within this industry.
What delivery model does
CommVersion
offer?
CommVersion employs a versatile delivery model that includes offshore, nearshore, and work-from-home solutions. Offshore delivery refers to services provided from a different country, often to leverage cost advantages. Nearshore delivery involves operations in neighboring countries, which can enhance collaboration. The work-from-home model allows for remote service provision, ensuring flexibility and efficiency in meeting client needs.
How many employees and/or seats does
CommVersion
have?
CommVersion has a workforce ranging from 51 to 200 employees. This size allows the company to maintain a balance between personal attention and the capacity to manage large-scale projects effectively, ensuring that clients receive dedicated support.
Can
CommVersion
be considered a good service provider for startups?
Can
CommVersion
be considered a good service provider for SMBs?
Can
CommVersion
be considered a good service provider for enterprises?
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