Communication Partner
Customer Experience and Contact Center
CommPartners, LLC is a premier technology provider that provides customer experience and contact center solutions for associations and medical institutions, known for its innovative platforms like Elevate and NewsManager.
Size
1-10
Private
Mission
To help organizations develop and implement effective education strategies.
About
CommPartners, LLC offers customer experience and contact center solutions along with back-office operations for clients in the healthcare and education sectors. The company operates using an onshore model and supports organizations across the United States.
It is recognized for its advanced technology solutions, with over 30 years of experience in helping organizations achieve their education goals and connect with their members.
Services
CommPartners, LLC provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, outbound telesales and retention, technical support (Tier 1/2), data entry and data processing, and order management and fulfillment. These services cover various channels and are tailored to support organizations in their education and event management needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Data Entry & Data Processing
Order Management & Fulfilment
Industries Served
The company serves clients in healthcare and education. It has experience supporting associations and medical institutions with services aligned to industry-specific requirements and technology platforms such as Elevate and CommPartners NewsManager.
Unique Stregths
CommPartners is known for its innovative solutions that empower organizations to connect with their members effectively, offering clients a dedicated approach to education strategy fulfillment. Its commitment to delivering cutting-edge technology ensures that clients receive consistent and high-quality service.
Delivery Footprint
Headquartered in Columbia, Maryland, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in hybrid environments depending on client needs.
Certifications
ISO 56002
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Communication Partner
?
Communication Partner specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings encompass a range of services, including inbound customer support and outbound telesales and retention. Additionally, they provide technical support at both Tier 1 and Tier 2 levels, along with data entry and data processing, and efficient order management and fulfillment. This comprehensive suite of services is designed to cater to the diverse needs of organizations, particularly in the healthcare and education sectors.
What additional services does
Communication Partner
provide?
In addition to their primary offerings, Communication Partner also provides back-office operations. This extended service capability enhances their ability to support clients with comprehensive solutions that streamline processes and improve efficiency beyond customer interactions.
When was
Communication Partner
founded?
Communication Partner was established in 2001, marking over two decades of experience in the industry as of 2024. Since its inception, the company has focused on providing quality customer experience and back-office solutions, adapting to the evolving needs of its clients and the marketplace.
What industry verticals does
Communication Partner
serve?
What delivery model does
Communication Partner
offer?
How many employees and/or seats does
Communication Partner
have?
Communication Partner operates with a small workforce, employing between 1 to 10 individuals. This compact team size allows for a personalized approach to service delivery, enabling close collaboration and tailored solutions for their clients.
Can
Communication Partner
be considered a good service provider for startups?
Communication Partner could be a suitable service provider for startups, particularly those in the healthcare and education sectors. Their small team size allows for agile and personalized service, which can be beneficial for new businesses looking for flexible support as they establish their operations. The company's experience in customer experience and contact center solutions positions them well to assist startups in developing effective engagement strategies with their customers.
Can
Communication Partner
be considered a good service provider for SMBs?
Communication Partner is well-equipped to serve small and medium businesses, especially those in the healthcare and education industries. Their scalable service offerings, combined with a commitment to high-quality customer experience, make them a reliable partner for SMBs looking to enhance their operational efficiency and customer interactions. The ability to provide tailored solutions while adapting to the growth needs of these businesses further strengthens their suitability for this market segment.
Can
Communication Partner
be considered a good service provider for enterprises?
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