Communication Business Services
Customer Experience and Contact Center
Communication Business Services, Inc. (CBSI) is a veteran-owned answering service company that provides customer experience and contact center solutions for government, education, real estate, and property management, known for its long-standing client relationships and award-winning service quality.
Size
11-50
Private
10m-50m
Mission
About
Communication Business Services, Inc. (CBSI) offers customer experience and contact center solutions along with virtual receptionist and order-taking services for clients in government, education, real estate, and property management. The company operates using an onshore delivery model and supports small to large businesses across the United States.
It is recognized for its high-quality service, having won the ATSI Award of Excellence multiple times, with a commitment to professional and courteous customer interactions.
Services
Communication Business Services, Inc. (CBSI) provides customer experience and contact center solutions supported by virtual receptionist, order-taking, and customer service assistance. These services cover inbound support, lead qualification, and technical support, tailored to meet the unique needs of businesses across various channels.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Email Support
Lead Research & List Building
Inbound Lead Qualification
Order Management & Fulfilment
Appointment Setting
Customer & Marketing Analytics
Social Media Management
Voice-of-Customer (VOC) Analytics
Industries Served
The company serves clients in government, education, real estate, and property management. It has experience supporting small to large businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
CBSI is known for its award-winning service quality, offering clients a fully American-staffed team that ensures professional and courteous customer interactions. Its approach includes customization of call handling and scripting, which helps deliver consistency and alignment with client branding.
Delivery Footprint
Headquartered in Marietta, Georgia, the company operates using an onshore delivery model. It serves clients across the United States, with teams working on-site to provide round-the-clock support.
Certifications
No items found.
Verticals
Government & Public Sector
Education & EdTech
Real Estate & Property Management
Clients
ABC Communications
What's the main service provided by
Communication Business Services
?
Communication Business Services specializes in providing customer experience and contact center solutions. Their offerings encompass a variety of services including inbound customer support, technical support at Tier 1 and Tier 2 levels, email support, lead research and list building, inbound lead qualification, order management and fulfillment, appointment setting, customer and marketing analytics, social media management, and voice-of-customer analytics. This comprehensive suite of services is designed to meet the diverse needs of businesses across various sectors.
What additional services does
Communication Business Services
provide?
When was
Communication Business Services
founded?
Communication Business Services was established in 1985, marking nearly four decades of service in the customer experience and contact center industry. This long-standing presence reflects the company's commitment to evolving alongside market demands and client needs, establishing a robust foundation in customer service excellence.
What industry verticals does
Communication Business Services
serve?
Communication Business Services caters to several key industries, including Government & Public Sector, Education & EdTech, and Real Estate & Property Management. This diverse industry focus allows them to tailor their services to meet specific requirements and challenges faced by clients in these sectors.
What delivery model does
Communication Business Services
offer?
Communication Business Services operates using an onshore delivery model, which means that their services are provided from within the United States. This approach ensures that clients receive support from a fully American-staffed team, allowing for better communication, cultural alignment, and adherence to local standards and regulations.
How many employees and/or seats does
Communication Business Services
have?
Communication Business Services has a workforce of between 11 and 50 employees. This size allows them to maintain a close-knit team environment while still being capable of providing personalized and attentive service to their clients.
Can
Communication Business Services
be considered a good service provider for startups?
Communication Business Services can be a valuable partner for startups looking for customer service solutions. Their experience in providing tailored support services can help startups establish a strong customer relationship from the outset. The company's commitment to high-quality interactions and adaptability makes them well-suited to meet the unique demands of emerging businesses.
Can
Communication Business Services
be considered a good service provider for SMBs?
For small and medium-sized businesses, Communication Business Services presents an excellent service option. Their range of services is designed to be flexible and scalable, allowing SMBs to benefit from professional customer interactions without the overhead of maintaining an in-house team. This adaptability can support growth and enhance customer satisfaction for businesses at various stages of development.
Can
Communication Business Services
be considered a good service provider for enterprises?
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