Commercey
Customer Experience and Contact Center
Commercey is a BPO company that provides customer experience and contact center solutions for retail and e-commerce, known for its tailored strategies and commitment to client success.
Size
11-50
Private
Mission
To make merchants' lives easier by optimizing operations and enhancing customer engagement.
About
Commercey offers customer experience and contact center solutions along with back-office operations for clients in retail and e-commerce. The company operates using a flexible delivery model and supports businesses of all sizes.
It is recognized for its commitment to excellence and reliability, with a team of experts dedicated to optimizing operations and enhancing customer engagement.
Services
Commercey provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, technical support, and order management. These services cover various channels, including voice, email, and live chat, and are tailored to support e-commerce businesses in enhancing customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Order Management & Fulfilment
Data Entry & Data Processing
Industries Served
The company serves clients in retail, electronics, fashion, and other related e-commerce sectors. It has experience supporting businesses of all sizes with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Commercey is known for its customized, data-driven strategies that improve efficiency and deliver exceptional customer experiences. Its approach includes a commitment to excellence and reliability, ensuring that clients receive consistent support tailored to their unique needs.
Delivery Footprint
Headquartered in an unspecified location, the company operates using a flexible delivery model. It serves clients across various time zones, with teams capable of adapting to client needs through remote or hybrid environments.
Certifications
No items found.
Verticals
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Commercey
?
Commercey specializes in delivering customer experience and contact center solutions, complemented by a range of back-office services. Their offerings include inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, social media customer care, live chat and messaging support, email support, order management and fulfillment, as well as data entry and processing. This comprehensive suite of services is designed to enhance customer engagement and operational efficiency for clients, particularly in the retail and e-commerce sectors.
What additional services does
Commercey
provide?
When was
Commercey
founded?
Commercey was established in 2017 and has been operating for approximately seven years. Since its inception, the company has focused on optimizing operations and enhancing customer engagement, particularly within the retail and e-commerce industries.
What industry verticals does
Commercey
serve?
Commercey serves various sectors, primarily focusing on retail and e-commerce. Within these verticals, the company has expertise in supporting clients in industries such as electronics and fashion, ensuring that their services are tailored to meet the unique needs of different businesses.
What delivery model does
Commercey
offer?
How many employees and/or seats does
Commercey
have?
Commercey employs a team of between 11 to 50 individuals. This workforce size allows the company to maintain a personalized approach while delivering high-quality services to their clients.
Can
Commercey
be considered a good service provider for startups?
Communication Linx can be a beneficial service provider for startups, particularly those looking for guidance in establishing effective communication strategies and research-based insights. With its extensive experience in knowledge services and a flexible delivery model, the company can adapt its support to meet the evolving needs of new businesses, helping them build a strong foundation for growth.
Can
Commercey
be considered a good service provider for SMBs?
Commercey is an excellent fit for small and medium-sized businesses (SMBs) looking for reliable customer support solutions. The company’s diverse service offerings and experience in the retail and e-commerce industries enable them to adapt to the unique challenges faced by SMBs. Their focus on customized, data-driven strategies can significantly contribute to the growth and operational efficiency of small to medium enterprises.
Can
Commercey
be considered a good service provider for enterprises?
Commercey is geared more towards supporting small and medium businesses rather than large enterprises. While they offer a range of sophisticated services, their workforce size and operational model may not align with the extensive requirements typically associated with larger companies. Therefore, enterprises seeking a provider with capabilities tailored to their scale and complexity may find other options more suitable.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.