Comdata Türkiye
Customer Experience and Contact Center
Konecta Teknoloji ve Müşteri Hizmetleri A.Ş. is a global leader in transformative customer experience solutions that provides customer experience and contact center services for telecommunications, retail, healthcare, and more, known for its innovative AI-driven strategies and extensive multilingual capabilities.
Size
1K-5K
Private
1m-10m
Mission
To reinvent business relationships and brands by making every connection feel special through creativity, technical excellence, and a deep understanding of people's evolving needs.
About
Konecta Teknoloji ve Müşteri Hizmetleri A.Ş. offers customer experience and contact center services along with marketing operations for clients in telecommunications, retail, healthcare, and financial services. The company operates using an offshore, nearshore, and onshore model and supports clients across 26 countries.
It is recognized for its award-winning service and commitment to sustainability, with a workforce of over 120,000 experience makers dedicated to enhancing customer interactions.
Services
Konecta Teknoloji ve Müşteri Hizmetleri A.Ş. provides customer experience and contact center services supported by marketing operations and specific offerings such as inbound customer support, outbound telesales, and social media customer care. These services cover various channels and are tailored to support client needs in enhancing customer engagement and satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Live Chat & Messaging Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in telecommunications, retail, e-commerce, healthcare, and financial services. It has experience supporting diverse organizations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Konecta is known for its innovation leadership and award-winning service, offering clients a hybrid approach that combines human expertise with AI efficiency. Its operational practices include strategic partnerships and a commitment to sustainability, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Turkey, the company operates using an offshore, nearshore, and onshore delivery model. It serves clients across multiple regions, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Retail & e-Commerce
Government & Public Sector
Banking & Financial Services
Healthcare & Life Sciences
Energy & Utilities
Clients
No items found.
What's the main service provided by
Comdata Türkiye
?
Comdata Türkiye specializes in enhancing customer experiences and operates as a contact center service provider. Their primary offerings encompass a wide range of services including inbound customer support, outbound telesales, social media customer care, and live chat and messaging support. Additionally, they provide CX consulting and journey mapping, ensuring that their services are tailored to meet the specific needs of their clients.
What additional services does
Comdata Türkiye
provide?
When was
Comdata Türkiye
founded?
Comdata Türkiye was established in 1987, marking over 36 years in the industry. Since its inception, the company has developed a robust portfolio of customer experience services and has expanded its reach across multiple regions.
What industry verticals does
Comdata Türkiye
serve?
Comdata Türkiye serves a diverse array of industries including Telecommunications & Media, Retail & e-Commerce, Government & Public Sector, Banking & Financial Services, Healthcare & Life Sciences, and Energy & Utilities. This wide-ranging industry focus allows them to cater to the unique requirements of various sectors effectively.
What delivery model does
Comdata Türkiye
offer?
Comdata Türkiye employs a flexible delivery model that includes offshore, nearshore, and onshore options. Offshore delivery typically involves services provided from a different geographical location, nearshore relates to services from nearby countries, and onshore indicates services delivered from within the same country as the client. This multifaceted approach allows Comdata Türkiye to adapt to the specific needs of their clients, ensuring efficient communication and service delivery.
How many employees and/or seats does
Comdata Türkiye
have?
Comdata Türkiye has a workforce ranging from 1,000 to 5,000 employees. This substantial team enables the company to manage a large volume of customer interactions while maintaining high service standards.
Can
Comdata Türkiye
be considered a good service provider for startups?
Comdata Uk can be a beneficial service provider for startups, especially those in the logistics and transportation sectors. With their experience in customer support and payment solutions, they can help new businesses establish a solid foundation in customer experience. Their hybrid delivery model also offers flexibility, allowing startups to scale services as they grow without the need for significant upfront investments in infrastructure.
Can
Comdata Türkiye
be considered a good service provider for SMBs?
Comdata Türkiye is well-suited to support small and medium businesses through its scalable services and diverse offering. With a range of customer experience solutions and a flexible delivery model, SMBs can benefit from tailored support that aligns with their growth objectives. The company's expertise in various sectors also means that they can adapt their services to meet the unique challenges faced by smaller organizations.
Can
Comdata Türkiye
be considered a good service provider for enterprises?
Comdata Türkiye is an excellent choice for enterprises and large companies looking for a reliable service provider. With a significant workforce and a proven track record that includes recognition through awards, such as being a leader in customer experience management outsourcing, they demonstrate their capability to handle complex requirements. Their innovative approach, combining human expertise with advanced technology, ensures that large organizations receive the sophisticated support they need.
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