Comdata Maroc
Customer Experience and Contact Center
Comdata Group Morocco is a leading global service provider that provides customer experience and contact center solutions for banking, financial services, insurance, retail, telecommunications, and travel industries, known for its dynamic workplace culture and commitment to employee development.
Size
501-1K
Private
Mission
About
Comdata Group Morocco offers customer experience and contact center solutions along with back-office operations for clients in banking, financial services, insurance, retail, telecommunications, and travel. The company operates using an offshore delivery model and supports clients globally.
It is recognized for its strong focus on employee well-being and continuous learning, with a commitment to corporate social responsibility and community partnerships.
Services
Comdata Group Morocco provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, technical support, CX consulting, and training. These services cover various channels and are tailored to support client needs in enhancing customer interactions and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Change Management & Training
Industries Served
The company serves clients in banking, financial services, insurance, retail, telecommunications, and travel industries. It has experience supporting a diverse range of clients with services aligned to industry-specific requirements and technology platforms, ensuring effective customer engagement.
Unique Stregths
Comdata Group Morocco is known for its dynamic workplace culture that emphasizes team cohesion and continuous employee development, offering clients a skilled and adaptable workforce. Its approach includes ongoing education for staff and a commitment to corporate social responsibility, which help deliver consistent and high-quality services.
Delivery Footprint
Headquartered in Morocco, the company operates using an offshore delivery model. It serves clients across various regions, leveraging the country's strategic location and multilingual talent pool, with teams working in hybrid environments depending on client needs.
Certifications
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Verticals
Banking & Financial Services
Insurance
Retail & e-Commerce
Telecommunications & Media
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Comdata Maroc
?
Comdata Maroc specializes in delivering comprehensive customer experience and contact center solutions. Their offerings extend to include inbound customer support, outbound telesales and retention, as well as technical support at both Tier 1 and Tier 2 levels. Additionally, they provide CX consulting and journey mapping services, along with change management and training to enhance operational efficiency and customer interactions.
What additional services does
Comdata Maroc
provide?
In addition to their primary focus on customer experience and contact center solutions, Comdata Maroc also offers marketing operations as part of their service portfolio. This additional capability allows them to support clients in enhancing their marketing strategies and operational efficiency.
When was
Comdata Maroc
founded?
Comdata Maroc was founded in 1987, marking over 36 years of experience in the business process outsourcing industry. Since its establishment, the company has evolved to meet the changing demands of its clients while maintaining a strong commitment to service excellence.
What industry verticals does
Comdata Maroc
serve?
The company serves a diverse range of industries, focusing primarily on Banking & Financial Services, Insurance, Retail & e-Commerce, Telecommunications & Media, as well as Travel, Hospitality & Leisure. This broad industry focus allows Comdata Maroc to tailor its services to meet the specific needs of each sector.
What delivery model does
Comdata Maroc
offer?
Comdata Maroc employs a hybrid delivery model, combining offshore and multi-shore approaches to serve its clients effectively. This means they can utilize resources from various locations, including their offshore base in Morocco, to provide flexible and efficient service delivery tailored to client requirements. The offshore model typically involves operations being managed from a different country, allowing for cost savings and access to a wider talent pool.
How many employees and/or seats does
Comdata Maroc
have?
Comdata Maroc has a workforce ranging from 501 to 1,000 employees, reflecting a robust team size that supports their extensive service offerings. This scale enables the company to handle significant client demands while ensuring high-quality service delivery.
Can
Comdata Maroc
be considered a good service provider for startups?
Can
Comdata Maroc
be considered a good service provider for SMBs?
Can
Comdata Maroc
be considered a good service provider for enterprises?
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