Comdata Madagascar
Customer Experience and Contact Center
Comdata Madagascar is a leading outsourcing firm that provides customer experience and contact center services for telecommunications, energy, financial services, retail, e-commerce, and tourism, known for its multilingual capabilities and innovative solutions.
Size
over-10K
Private
Mission
To provide exceptional service, foster long-term partnerships, and enhance the competitive edge of clients in an ever-evolving business landscape.
About
Comdata Madagascar offers customer experience and contact center services along with multilingual support and CX consulting for clients in telecommunications, energy, financial services, retail, e-commerce, and tourism. The company operates using an offshore model and supports clients globally.
It is recognized for its commitment to innovation, with a strong focus on enhancing customer interactions and driving business growth through tailored solutions.
Services
Comdata Madagascar provides customer experience and contact center services supported by multilingual support and CX consulting. These services include inbound customer support and journey mapping, delivered across various channels, and are tailored to enhance customer interactions and streamline business processes.
Capabilities
Inbound Customer Support
Multilingual Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in telecommunications, energy, financial services, retail, e-commerce, and tourism. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Comdata Madagascar is known for its global reach and multilingual capabilities, offering clients innovative, technology-enhanced solutions. Its approach includes leveraging advanced technologies combined with human expertise, which helps deliver consistent and effective service at scale.
Delivery Footprint
Headquartered in Antananarivo, Madagascar, the company operates using an offshore delivery model. It serves clients across multiple continents, with teams working in remote environments to meet diverse client needs.
Certifications
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Verticals
Telecommunications & Media
Energy & Utilities
Banking & Financial Services
Retail & e-Commerce
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Comdata Madagascar
?
Comdata Madagascar specializes in delivering superior customer experience and contact center services. Their offerings encompass a range of sub-services, including inbound customer support, multilingual assistance, and customer experience consulting, all designed to enhance client interactions and streamline operations effectively.
What additional services does
Comdata Madagascar
provide?
In addition to their primary offerings, Comdata Madagascar also provides back-office operations. This service enhances their overall portfolio, allowing clients to benefit from comprehensive support that extends beyond customer interaction to include essential behind-the-scenes functions.
When was
Comdata Madagascar
founded?
Comdata Madagascar was established in 1987, which means the company has been in operation for over 36 years. This extensive experience has allowed them to adapt and grow within the dynamic landscape of customer service and business process outsourcing.
What industry verticals does
Comdata Madagascar
serve?
Comdata Madagascar serves a diverse array of industries, including Telecommunications & Media, Energy & Utilities, Banking & Financial Services, Retail & e-Commerce, as well as Travel, Hospitality & Leisure. This broad industry focus enables them to tailor their services to meet specific sector demands.
What delivery model does
Comdata Madagascar
offer?
Comdata Madagascar operates on an offshore delivery model, which means that their services are provided from a location outside of the client's country, typically leveraging cost efficiencies and access to a broader talent pool. This approach allows them to deliver high-quality services to clients around the world.
How many employees and/or seats does
Comdata Madagascar
have?
Comdata Madagascar boasts a workforce of over 10,000 employees. This substantial size enables the company to handle large volumes of work and adapt quickly to the varying needs of their clients across different sectors.
Can
Comdata Madagascar
be considered a good service provider for startups?
Can
Comdata Madagascar
be considered a good service provider for SMBs?
Comdata Madagascar is well-suited to support small and medium businesses, offering scalable solutions that can grow alongside their clients. Their extensive experience across various sectors enables them to provide tailored services that meet the unique challenges faced by SMBs, allowing these businesses to enhance their customer interactions and operational efficiency.
Can
Comdata Madagascar
be considered a good service provider for enterprises?
For enterprises and large companies, Comdata Madagascar presents a reliable choice due to its substantial workforce and sophisticated service offerings. Their experience in diverse industries, combined with a commitment to innovation and technology-enhanced solutions, positions them as a capable partner for large-scale operations that require consistent and effective service delivery.
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