Comdata Hungary
Customer Experience and Contact Center
Comdata is a global service provider that provides customer experience management for retail, telecommunications, financial services, and more, known for its cutting-edge technology and extensive operational footprint.
Size
51-200
Private
Mission
To maximize customer satisfaction while upholding high integrity and compliance with quality standards.
About
Comdata offers customer experience management along with back-office operations for clients in retail, telecommunications, banking, financial services, energy, utilities, and travel. The company operates using a nearshore, offshore, and onshore model and supports large corporations across Europe and America.
It is recognized for its commitment to customer satisfaction, with a strong emphasis on utilizing innovative technology to enhance service delivery and operational efficiency.
Services
Comdata provides customer experience management supported by back-office operations and specific offerings such as inbound customer support, technical support, data entry, and customer analytics. These services cover various channels and are tailored to support client needs across multiple industries.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Customer & Marketing Analytics
Industries Served
The company serves clients in retail, telecommunications, banking, financial services, energy, utilities, and travel. It has experience supporting large corporations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Comdata is known for its global presence and extensive employee base, offering clients scalable solutions that leverage cutting-edge technology. Its approach includes a strong focus on customer satisfaction and compliance with quality standards, ensuring consistent service delivery across different markets.
Delivery Footprint
Headquartered in Madrid, Spain, the company operates using a nearshore, offshore, and onshore delivery model. It serves clients across Europe and America, with teams working in hybrid environments depending on client needs.
Certifications
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Verticals
Retail & e-Commerce
Telecommunications & Media
Banking & Financial Services
Energy & Utilities
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Comdata Hungary
?
Comdata Hungary specializes in customer experience management complemented by back-office operations. Their main offerings include inbound customer support and technical support across tier levels 1 and 2. Additionally, they provide data entry and data processing services, as well as customer and marketing analytics, ensuring a comprehensive approach to meet diverse client needs.
What additional services does
Comdata Hungary
provide?
When was
Comdata Hungary
founded?
Established in 1989, Comdata Hungary has been in operation for 35 years. Over this time, it has developed a strong reputation in the customer experience industry, continuously evolving to meet the demands of its clients across various sectors.
What industry verticals does
Comdata Hungary
serve?
Comdata Hungary serves a wide array of industries including Retail & e-Commerce, Telecommunications & Media, Banking & Financial Services, Energy & Utilities, and Travel, Hospitality & Leisure. This diverse vertical focus allows them to tailor their services to meet the specific needs of each sector.
What delivery model does
Comdata Hungary
offer?
Comdata Hungary employs a flexible delivery model that incorporates onshore, nearshore, and offshore strategies. Onshore refers to services delivered within the same country as the client, nearshore indicates proximity to the client’s location, often in neighboring countries, while offshore refers to services provided from distant countries. This varied approach enables them to meet client needs efficiently, ensuring quality service regardless of geographical constraints.
How many employees and/or seats does
Comdata Hungary
have?
Comdata Hungary has a workforce ranging from 51 to 200 employees. This size allows the company to maintain a personalized approach while scaling their solutions to accommodate the needs of various clients.
Can
Comdata Hungary
be considered a good service provider for startups?
Comdata Madagascar can be a valuable partner for startups, particularly those in industries like telecommunications or e-commerce. With a robust service portfolio that includes customer support and consulting, they can help new businesses establish a strong customer experience foundation. Their offshore model also allows for cost-effective solutions that are crucial for startups working with limited budgets.
Can
Comdata Hungary
be considered a good service provider for SMBs?
Comdata Hungary can be a valuable service partner for small and medium businesses (SMBs) due to its scalable solutions and comprehensive service offerings. With the ability to provide tailored customer support and analytics, SMBs can benefit from the same level of service quality that larger enterprises enjoy, supporting their growth and operational efficiency.
Can
Comdata Hungary
be considered a good service provider for enterprises?
Comdata Hungary is well-suited to serve enterprise clients and large corporations. Their extensive experience across multiple industries and commitment to customer satisfaction, combined with a delivery model that includes onshore, nearshore, and offshore options, make them a reliable choice for enterprises seeking sophisticated and adaptable service solutions.
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