Comdata Group (Italy)
Customer Experience and Contact Center
Comdata Group is a global service provider that provides customer experience and contact center solutions for banking, financial services, logistics, transport, and supply-chain, known for its extensive international footprint and innovative technology solutions.
Size
over-10K
Private
over-1b
Mission
About
Comdata Group offers customer experience and contact center solutions along with back-office operations for clients in banking, financial services, logistics, transport, and supply-chain. The company operates using a hybrid delivery model and supports clients worldwide.
It is recognized for its strong international presence, with a workforce of over 120,000 employees and a commitment to innovation in customer management and operational efficiency.
Services
Comdata Group provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, technical support, CX consulting & journey mapping, billing & invoicing, and customer & marketing analytics. These services cover various channels and are tailored to support client needs in enhancing customer interactions and operational effectiveness.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Billing & Invoicing
Customer & Marketing Analytics
Industries Served
The company serves clients in banking, financial services, logistics, transport, and supply-chain. It has experience supporting diverse organizations with services aligned to industry-specific requirements and technology platforms, ensuring optimal customer engagement and satisfaction.
Unique Stregths
Comdata Group is known for its extensive global reach and local expertise, offering clients a unique blend of scale and personalized service. Its approach includes a commitment to innovation and technology-driven solutions, which help deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Milan, Italy, the company operates using a hybrid delivery model. It serves clients across 23 countries and four continents, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Comdata Group (Italy)
?
Comdata Group (Italy) specializes in delivering comprehensive customer experience and contact center solutions, complemented by robust back-office operations. Their offerings include inbound customer support, technical support at both Tier 1 and Tier 2 levels, customer experience consulting, journey mapping, billing and invoicing, as well as customer and marketing analytics. This diverse service portfolio is designed to enhance customer interactions and improve overall operational efficiency for their clients.
What additional services does
Comdata Group (Italy)
provide?
In addition to its primary offerings in customer experience and contact center solutions, Comdata Group (Italy) extends its capabilities to include back-office operations. This additional service area enhances their overall service delivery, allowing for seamless integration of front-end customer interactions with behind-the-scenes operational support.
When was
Comdata Group (Italy)
founded?
Established in 1987, Comdata Group (Italy) has been in operation for over 36 years. Since its inception, the company has grown to become a significant player in the business process outsourcing sector, continually evolving to meet the demands of its clients across various industries.
What industry verticals does
Comdata Group (Italy)
serve?
Comdata Group (Italy) serves a multitude of industries, specifically focusing on Banking & Financial Services, Logistics, and Transport & Supply-Chain. This diverse industry engagement enables the company to tailor its services to meet the specific needs of each sector, ensuring optimal customer satisfaction.
What delivery model does
Comdata Group (Italy)
offer?
Comdata Group (Italy) employs a hybrid delivery model, which combines onshore, nearshore, and offshore solutions to cater to the diverse needs of its clients. This approach allows for flexibility in staffing and service delivery, ensuring that client requirements are met efficiently and effectively, whether through local teams or remote support across different geographical locations.
How many employees and/or seats does
Comdata Group (Italy)
have?
Comdata Group (Italy) boasts a substantial workforce of over 10,000 employees. This large team allows the company to deliver a wide range of services while maintaining the capacity to scale operations according to client needs, ensuring a robust support structure for its diverse clientele.
Can
Comdata Group (Italy)
be considered a good service provider for startups?
Can
Comdata Group (Italy)
be considered a good service provider for SMBs?
Can
Comdata Group (Italy)
be considered a good service provider for enterprises?
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