Comdata España Latam
Customer Experience and Contact Center
Comdata Group is a global leader in outsourcing that provides customer experience and contact center solutions for banking, financial services, and logistics, known for its extensive multilingual workforce and innovative technology integration.
Size
51-200
Private
10m-50m
Mission
About
Comdata Group offers customer experience and contact center solutions along with finance and accounting services for clients in banking, financial services, and logistics. The company operates using a hybrid delivery model and supports a diverse range of global organizations.
It is recognized for its strong local expertise combined with an international footprint, with over 120,000 passionate professionals delivering tailored services across 20 countries.
Services
Comdata Group provides customer experience and contact center solutions, supported by finance and accounting services and specific offerings such as customer and marketing analytics, technical support, and process assessment. These services cover both front and back office operations and are tailored to support client needs in enhancing customer engagement and operational efficiency.
Capabilities
Customer & Marketing Analytics
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Process Assessment & Transition Management
Accounts Payable
Accounts Receivable
Billing & Invoicing
Industries Served
The company serves clients in banking, financial services, and logistics. It has experience supporting large global organizations with services aligned to industry-specific requirements and technology platforms, ensuring seamless integration and service delivery.
Unique Stregths
Comdata Group is known for its extensive multilingual capabilities and innovative approach to customer management, offering clients a unique blend of local knowledge and global operational scale. Its approach includes a commitment to meeting the unique needs of each client, ensuring quality and consistency across all service levels.
Delivery Footprint
Headquartered in Corsico, Italy, the company operates using a hybrid delivery model. It serves clients across over 20 countries, with teams working in both remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Logistics Transport & Supply-Chain
Clients
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What's the main service provided by
Comdata España Latam
?
Comdata España Latam specializes in providing customer experience and contact center solutions. Their service offerings extend to include customer and marketing analytics, technical support at various tiers, CX consulting and journey mapping, as well as process assessment and transition management. Additionally, they manage accounts payable and receivable, alongside billing and invoicing, ensuring a comprehensive suite of services tailored to enhance client engagement and operational efficiency.
What additional services does
Comdata España Latam
provide?
When was
Comdata España Latam
founded?
Comdata España Latam was established in 1987, marking its entry into the business process outsourcing industry over 36 years ago. Since then, the company has evolved significantly, growing its expertise and service offerings to meet the changing needs of its clients in various sectors.
What industry verticals does
Comdata España Latam
serve?
The company serves a diverse range of industries, including Banking & Financial Services, Logistics, and Transport & Supply-Chain. This focus allows Comdata España Latam to tailor its services to meet the specific requirements and challenges faced by organizations within these sectors.
What delivery model does
Comdata España Latam
offer?
Comdata España Latam employs a hybrid delivery model, combining onshore, nearshore, and offshore capabilities to optimize service delivery. This approach allows the company to leverage local expertise while maintaining an international operational scale, ensuring flexibility and responsiveness to client needs across different geographical locations.
How many employees and/or seats does
Comdata España Latam
have?
Comdata España Latam has a workforce ranging between 51 to 200 employees. This size allows the company to maintain a personalized approach to client services while also having the capacity to scale operations as needed.
Can
Comdata España Latam
be considered a good service provider for startups?
Comdata France can be a suitable service provider for startups, particularly those in the logistics and transportation sectors. With their focused expertise in back-office operations and procurement administration, they can help new businesses establish efficient processes from the outset. Their onshore and nearshore delivery models also provide startups with scalable solutions tailored to their evolving needs.
Can
Comdata España Latam
be considered a good service provider for SMBs?
Given its range of services and flexible delivery model, Comdata España Latam is well-positioned to serve small and medium-sized businesses. Their ability to provide tailored solutions and support scalability makes them an attractive option for SMBs aiming to grow and improve their operational efficiency.
Can
Comdata España Latam
be considered a good service provider for enterprises?
Comdata España Latam is a strong provider for enterprises and large organizations, particularly due to its extensive experience in serving clients within the banking and financial services sectors. Their hybrid delivery model and multilingual capabilities enable them to manage complex operations effectively, ensuring reliability and a high level of service quality that large companies expect.
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