Collossus Bpo Pvt Ltd
Customer Experience and Contact Center
COLLOSSUS BPO PRIVATE LIMITED is a private outsourcing firm that provides customer experience and contact center services for banking, healthcare, insurance, retail, and gaming sectors, known for its commitment to compliance and operational excellence.
Size
11-50
Private
Mission
About
COLLOSSUS BPO PRIVATE LIMITED offers customer experience and contact center services along with back-office operations, finance and accounting, HR, recruitment and payroll, and IT infrastructure management for clients in banking, healthcare, insurance, retail, and gaming. The company operates using a hybrid delivery model and supports clients across various regions.
It is recognized for its adherence to statutory compliance, with a strong focus on operational efficiency and client satisfaction.
Services
COLLOSSUS BPO PRIVATE LIMITED provides customer experience and contact center services, supported by back-office operations, finance and accounting, HR, recruitment and payroll, and IT infrastructure management. These services include inbound customer support, outbound telesales, email support, data entry, claims processing, and technical support, tailored to support diverse client needs across various business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Email Support
Data Entry & Data Processing
Claims Processing
Billing & Invoicing
Recruitment Process Outsourcing (RPO)
Payroll Processing
Employee Helpdesk
Technical Support (Tier 1/2)
Industries Served
The company serves clients in banking and financial services, healthcare and life sciences, insurance, retail and e-commerce, and gaming and entertainment. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring compliance and operational effectiveness.
Unique Stregths
COLLOSSUS BPO PRIVATE LIMITED is known for its commitment to compliance and operational excellence, offering clients a reliable partnership for their outsourcing needs. Its approach includes regular statutory filings and adherence to corporate governance practices, which help deliver consistency and trust.
Delivery Footprint
Headquartered in Chennai, India, the company operates using a hybrid delivery model. It serves clients across various geographies, with teams working in both remote and on-site environments depending on client requirements.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Insurance
Retail & e-Commerce
Gaming & Entertainment
Clients
No items found.
What's the main service provided by
Collossus Bpo Pvt Ltd
?
Collossus Bpo Pvt Ltd specializes in customer experience and contact center services, which are complemented by a range of back-office operations. Their offerings include inbound customer support, outbound telesales and retention, email support, data entry and processing, claims processing, billing and invoicing, as well as technical support at Tier 1 and Tier 2. This comprehensive suite of services is designed to meet diverse client needs across various sectors.
What additional services does
Collossus Bpo Pvt Ltd
provide?
In addition to its primary focus on customer experience and contact center services, Collossus Bpo Pvt Ltd also provides finance and accounting services. This expansion into additional service areas enhances its capability to support clients with their comprehensive business needs.
When was
Collossus Bpo Pvt Ltd
founded?
Collossus Bpo Pvt Ltd was established in 2017, marking its entry into the outsourcing industry. As of 2024, the company has been operational for approximately seven years, during which it has built a reputation for providing reliable customer experience solutions and back-office services.
What industry verticals does
Collossus Bpo Pvt Ltd
serve?
The company serves a variety of industries, focusing on Banking & Financial Services, Healthcare & Life Sciences, Insurance, Retail & e-Commerce, as well as Gaming & Entertainment. This diverse industry focus enables Collossus Bpo Pvt Ltd to tailor its services to meet the specific needs and regulatory requirements of its clients.
What delivery model does
Collossus Bpo Pvt Ltd
offer?
How many employees and/or seats does
Collossus Bpo Pvt Ltd
have?
Collossus Bpo Pvt Ltd has a workforce ranging from 11 to 50 employees. This size allows the company to maintain a personalized approach to service delivery while ensuring agility and responsiveness to client needs.
Can
Collossus Bpo Pvt Ltd
be considered a good service provider for startups?
Comdata España Latam can be a suitable service provider for startups, especially those in the banking, financial services, and logistics sectors. With their extensive knowledge in customer experience and contact center solutions, they can offer valuable support to emerging businesses looking to enhance customer engagement and operational processes.
Can
Collossus Bpo Pvt Ltd
be considered a good service provider for SMBs?
For small and medium businesses (SMBs), Collossus Bpo Pvt Ltd presents a compelling option thanks to its scalable services and commitment to client satisfaction. The company's ability to provide tailored support across various functions, including customer service and back-office operations, allows SMBs to enhance their operational capabilities while focusing on growth and development.
Can
Collossus Bpo Pvt Ltd
be considered a good service provider for enterprises?
While Collossus Bpo Pvt Ltd is well-equipped to serve small to medium businesses, it may not be the primary choice for large enterprises seeking extensive scalability and advanced certifications. However, their hybrid delivery model and commitment to compliance can provide a reliable partnership for enterprises looking for specific support in customer experience and back-office functions.
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