Collective Solution
Customer Experience and Contact Center
Collective Solution is a human-centric BPO company that provides customer experience and contact center services for various industries, known for its innovative use of AI technology to enhance human support.
Size
201-500
Private
1m-10m
Mission
To provide honest and effective solutions that empower clients to confidently scale their customer service operations while maintaining operational excellence.
About
Collective Solution offers customer experience and contact center services along with back-office operations for clients across multiple sectors. The company operates using an offshore and nearshore model and supports businesses in The Philippines, Jamaica, Honduras, and Tijuana.
It is recognized for its human-powered, tech-enabled service, with a focus on delivering high-quality customer experiences through tailored solutions and a scalable workforce.
Services
Collective Solution provides customer experience and contact center services, supported by back-office operations and specific offerings such as inbound customer support, technical support, and data entry. These services cover various channels and are tailored to support businesses in enhancing customer relations and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Industries Served
The company serves clients across diverse sectors, emphasizing flexibility and customized solutions for both entrepreneurs and larger enterprises. It has experience supporting businesses of all sizes with services aligned to their specific operational requirements.
Unique Stregths
Collective Solution is known for its human-centric approach and innovative integration of AI technology, offering clients enhanced efficiency and productivity. Its commitment to quality includes 100% recording of interactions for quality assurance and feedback, ensuring consistent service delivery at scale.
Delivery Footprint
Headquartered in various global locations, the company operates using an offshore and nearshore delivery model. It serves clients in The Philippines, Jamaica, Honduras, and Tijuana, with teams working in flexible environments to meet diverse client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Collective Solution
?
Collective Solution specializes in delivering exceptional customer experience and contact center services. Their expertise extends to various sub-services, including inbound customer support, technical support at both Tier 1 and Tier 2 levels, as well as data entry and data processing. This comprehensive suite of services is designed to enhance customer relations and operational efficiency across diverse business sectors.
What additional services does
Collective Solution
provide?
In addition to their primary offerings, Collective Solution also provides back-office operations, further extending their capacity to support clients with comprehensive service solutions. This capability allows them to assist businesses not only with customer-facing tasks but also with critical behind-the-scenes operations that enhance overall efficiency.
When was
Collective Solution
founded?
Collective Solution was established in 2010, marking over 13 years in the industry as of 2024. Since its inception, the company has focused on providing innovative customer service solutions, continually adapting to meet the evolving needs of its clients.
What industry verticals does
Collective Solution
serve?
What delivery model does
Collective Solution
offer?
Collective Solution employs both offshore and nearshore delivery models, allowing them to leverage global resources effectively. Offshore services typically involve operations conducted from a distant location, while nearshore services are provided from neighboring countries. This dual approach enables the company to offer flexible solutions that cater to a variety of client requirements while optimizing costs and service quality.
How many employees and/or seats does
Collective Solution
have?
The workforce at Collective Solution comprises between 201 and 500 employees, indicating a robust team capable of managing a diverse range of client needs. This size positions the company well to deliver scalable solutions while maintaining a focus on quality and personalized service.
Can
Collective Solution
be considered a good service provider for startups?
Collective Solution can be a suitable service partner for startups looking to establish a solid foundation in customer service. With a flexible approach to service delivery and a focus on tailored solutions, they can adapt to the unique challenges faced by new businesses. Their experience across multiple sectors equips them to offer valuable insights and support that can help startups scale their operations effectively.
Can
Collective Solution
be considered a good service provider for SMBs?
Small and medium businesses can find a reliable ally in Collective Solution due to their emphasis on scalability and customized service offerings. The company’s ability to cater to various operational requirements makes it a strong fit for SMBs seeking to enhance their customer relations without compromising on quality or operational excellence.
Can
Collective Solution
be considered a good service provider for enterprises?
For enterprises and large organizations, Collective Solution offers a dependable service provider option, backed by years of experience and a commitment to quality. Their sophisticated service offerings, coupled with a flexible delivery model, enable them to manage large-scale operations effectively, ensuring that they can meet the complex demands of larger clients.
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