Collection House
Finance and Accounting
Collection House is a leading receivables management company that provides finance and accounting services for banking, financial services, insurance, government, and public sector clients, known for its ethical approach to debt collection.
Size
201-500
Public
50m-100m
Mission
About
Collection House offers finance and accounting services along with back-office operations for clients in banking, financial services, insurance, government, and public sector. The company operates using a hybrid delivery model and supports clients across Australia, New Zealand, and the Philippines.
It is recognized for its commitment to ethical debt collection practices, with a strong focus on brand protection and customer care.
Services
Collection House provides finance and accounting services supported by back-office operations and specific offerings such as accounts receivable, billing & invoicing, and legal process outsourcing. These services cover various channels including mail correspondence, telephone services, and customer web portals, and are tailored to support clients' needs in managing receivables and credit effectively.
Capabilities
Accounts Receivable
Billing & Invoicing
Procurement Administration
Document Indexing & Digitisation
Customer & Marketing Analytics
Data Entry & Data Processing
Legal Process Outsourcing (LPO)
Industries Served
The company serves clients in banking, financial services, insurance, government, and public sector. It has experience supporting a diverse range of clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Collection House is known for its ethical approach to debt collection, offering clients personalized and flexible solutions. Its approach includes maintaining strong relationships with consumers and providing financial assistance, which helps deliver consistency and satisfaction at scale.
Delivery Footprint
Headquartered in Sydney, Australia, the company operates using a hybrid delivery model. It serves clients across Australia, New Zealand, and the Philippines, with teams working in both onshore and offshore environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Government & Public Sector
Energy & Utilities
Clients
No items found.
What's the main service provided by
Collection House
?
Collection House specializes in finance and accounting services, complemented by a range of back-office operations. Their offerings include accounts receivable management, billing and invoicing, procurement administration, document indexing and digitization, customer and marketing analytics, data entry and processing, as well as legal process outsourcing. This diverse service portfolio is designed to assist clients in managing their financial needs effectively.
What additional services does
Collection House
provide?
In addition to its main offerings in finance and accounting, Collection House provides various back-office operations. These additional services enhance their ability to support clients in managing their administrative and operational needs effectively.
When was
Collection House
founded?
Collection House was established in 1999, which means that as of 2024, the company has been in operation for 25 years. Over this time, it has built a strong reputation in the finance and accounting sector, providing valuable services to a wide array of clients.
What industry verticals does
Collection House
serve?
Collection House serves a diverse range of industries, including Banking & Financial Services, Insurance, Government & Public Sector, and Energy & Utilities. This broad focus enables them to tailor their services to meet the specific needs of each sector effectively.
What delivery model does
Collection House
offer?
Collection House employs a hybrid delivery model that combines onshore, offshore, and nearshore services. Onshore refers to operations conducted within the client’s country, offshore denotes services provided from a different country, typically where labor costs are lower, and hybrid implies a mix of both approaches. This flexibility allows them to meet client needs with optimal efficiency and cost-effectiveness.
How many employees and/or seats does
Collection House
have?
Collection House employs between 201 and 500 individuals, indicating a robust workforce capable of handling a variety of client demands and operational challenges. This size allows the company to maintain a balance between personalized service and operational scalability.
Can
Collection House
be considered a good service provider for startups?
While Collection House has a strong service portfolio, its size and operational capacity make it better suited for established businesses rather than startups. Startups may find challenges in scalability and the need for more customized solutions as they develop, given that Collection House's offerings are tailored for a broader client base with established operational needs.
Can
Collection House
be considered a good service provider for SMBs?
Collection House is well-positioned to support small and medium businesses (SMBs) with its flexible service offerings and hybrid delivery model. Their ability to provide tailored financial and back-office services ensures that SMBs can access the support they need to grow while maintaining cost efficiency.
Can
Collection House
be considered a good service provider for enterprises?
Collection House is an excellent choice for enterprises and large companies due to its substantial service capabilities and experience in various sectors. With a robust hybrid delivery model, they can accommodate the complex needs of large organizations, ensuring reliable service and sophisticated solutions.
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