Cohere Outsourcing Philippines Inc
Customer Experience and Contact Center
Cohere Outsourcing (Philippines) Inc. is a customer-centric BPO that provides customer experience and contact center services for various industries, known for its commitment to employee welfare and tailored solutions.
Size
11-50
Private
Mission
To align with your mission.
About
Cohere Outsourcing (Philippines) Inc. offers customer experience and contact center services along with back-office operations for clients across diverse sectors. The company operates using an offshore model and supports international businesses.
It is recognized for its strong focus on delivering value and customized solutions, with a mission to immerse itself in clients' visions and goals to foster mutual growth.
Services
Cohere Outsourcing (Philippines) Inc. provides customer experience and contact center services, supported by back-office operations and specific offerings such as inbound customer support, technical support, outbound telesales, and data processing. These services cover various communication channels and are tailored to support client needs for efficiency and actionable insights.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Outbound Telesales & Retention
Data Entry & Data Processing
Industries Served
The company serves clients in various industries, leveraging its expertise in customer service, technical support, sales, and back-office processes. It has experience supporting businesses with services aligned to their specific operational requirements.
Unique Stregths
Cohere is known for its customer-centric approach and commitment to employee welfare, offering clients tailored solutions that ensure high-quality service delivery. Its operational principles emphasize availability, confidentiality, and integrity, fostering a culture of continuous improvement among its workforce.
Delivery Footprint
Headquartered in the Philippines, the company operates using an offshore delivery model. It serves clients across international markets, with teams dedicated to maintaining quality and efficiency in service delivery.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Cohere Outsourcing Philippines Inc
?
Cohere Outsourcing Philippines Inc specializes in enhancing customer experience through comprehensive contact center services. Their offerings include inbound customer support, tiered technical support, outbound telesales and retention programs, as well as data entry and processing services. This diverse range of services is designed to meet various client needs, ensuring efficient communication and actionable insights across multiple channels.
What additional services does
Cohere Outsourcing Philippines Inc
provide?
When was
Cohere Outsourcing Philippines Inc
founded?
What industry verticals does
Cohere Outsourcing Philippines Inc
serve?
What delivery model does
Cohere Outsourcing Philippines Inc
offer?
Cohere Outsourcing Philippines Inc adopts an offshore delivery model, which allows them to provide their services from the Philippines to clients around the world. This approach means that they manage operations remotely while maintaining high service quality and efficiency. By leveraging this model, Cohere can offer cost-effective solutions and access a skilled workforce that caters to international business requirements.
How many employees and/or seats does
Cohere Outsourcing Philippines Inc
have?
Cohere Outsourcing Philippines Inc has a small to medium-sized workforce, with a total of 11 to 50 employees. This size allows for a personalized approach to client service, facilitating close relationships and tailored solutions that align with specific client objectives.
Can
Cohere Outsourcing Philippines Inc
be considered a good service provider for startups?
Coldstream Marketing Solution Inc positions itself as a reliable service provider for startups, particularly those seeking to establish a strong marketing foundation. With a diverse array of services, including campaign management and content creation, startups can benefit from tailored solutions that align with their growth objectives. Their offshore delivery model also provides the flexibility necessary for startups to scale their marketing efforts without significant upfront investment.
Can
Cohere Outsourcing Philippines Inc
be considered a good service provider for SMBs?
Cohere Outsourcing Philippines Inc is well-suited for small and medium businesses, providing scalable solutions that grow with client needs. Their diverse service offerings, including technical support and data processing, allow SMBs to enhance their operational efficiency without the burden of maintaining large in-house teams. The company's commitment to tailored service ensures that small and medium enterprises receive the attention they need to thrive.
Can
Cohere Outsourcing Philippines Inc
be considered a good service provider for enterprises?
While Cohere Outsourcing Philippines Inc primarily caters to smaller businesses and startups, they can also support enterprises looking for reliable customer experience solutions. Their offshore delivery model provides a scalable option for larger companies, enabling them to leverage specialized services without compromising on quality. However, enterprises may seek additional certifications and a broader array of sophisticated offerings that larger providers typically present.
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