CoActivate
Customer Experience and Contact Center
CoActivate is a boutique BPO company that provides customer experience and contact center services for various industries, known for its vibrant workforce and commitment to quality service delivery.
Size
51-200
Private
Mission
About
CoActivate offers customer experience and contact center services along with inbound customer support, outbound telesales, and lead generation for clients across multiple sectors. The company operates using an onshore model and supports businesses primarily in South Africa.
It is recognized for its agile approach and strong customer-centric culture, with a focus on fostering employee growth and delivering measurable results for clients.
Services
CoActivate provides customer experience and contact center services supported by inbound customer support, outbound telesales, and lead generation. These services cover various communication channels, including voice, email, and chat, and are tailored to support clients' needs for customer engagement and sales growth.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Sales Chat & Live Demonstrations
Lead Research & List Building
Upsell / Cross-sell Campaigns
Quality Assurance & Monitoring
Customer & Marketing Analytics
Industries Served
The company serves clients across multiple sectors requiring customer engagement and sales support. It has experience supporting businesses looking to enhance their market share and customer relationships through effective outsourcing solutions.
Unique Stregths
CoActivate is known for its vibrant and engaged workforce, offering clients a cost-effective pricing model and a strong focus on quality service delivery. Its approach includes aligning closely with clients’ customer contact strategies, which helps deliver consistent results and fosters long-term partnerships.
Delivery Footprint
Headquartered in Durban, South Africa, the company operates using an onshore delivery model. It serves clients primarily within the South African market, with a commitment to providing high-quality services from its owner-managed engagement center.
Certifications
ISO 9001:2019
A+ Better Business Bureau
Verticals
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Clients
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What's the main service provided by
CoActivate
?
CoActivate specializes in customer experience and contact center solutions, focusing primarily on inbound customer support and outbound telesales. Additionally, they offer a variety of services such as sales chat and live demonstrations, lead research and list building, upsell and cross-sell campaigns, quality assurance and monitoring, as well as customer and marketing analytics. This diverse array of services ensures they can effectively meet the unique needs of clients across multiple sectors.
What additional services does
CoActivate
provide?
When was
CoActivate
founded?
CoActivate was established in 2010, marking over 13 years in the business as of 2024. Since its inception, the company has evolved to provide robust customer engagement and contact center solutions, effectively supporting various industries in enhancing customer relationships and driving sales.
What industry verticals does
CoActivate
serve?
What delivery model does
CoActivate
offer?
CoActivate employs an onshore delivery model, meaning that their services are provided from within South Africa, specifically from their headquarters in Durban. This approach allows the company to maintain a high level of service quality and responsiveness, as clients benefit from working with teams that are familiar with the local market dynamics and customer preferences.
How many employees and/or seats does
CoActivate
have?
The workforce at CoActivate consists of between 51 to 200 employees, indicating a medium-sized operation. This size allows them to balance personalized service with the capability to handle various client demands effectively, fostering a vibrant company culture that prioritizes employee engagement and growth.
Can
CoActivate
be considered a good service provider for startups?
CoActivate can be a suitable service provider for startups, particularly those looking for scalable customer support solutions. Their focus on customer experience and agility allows them to adapt to the evolving needs of new businesses, providing essential services like inbound support and lead generation that are crucial for early-stage companies aiming to establish a market presence.
Can
CoActivate
be considered a good service provider for SMBs?
For small and medium businesses, CoActivate presents a strong service offering that can support growth and enhance customer interactions. Their flexible service portfolio, combined with an onshore delivery model, means they can provide personalized attention while also being equipped to manage increased demand as businesses expand. This adaptability is vital for SMBs looking to improve their customer engagement without compromising on quality.
Can
CoActivate
be considered a good service provider for enterprises?
CoActivate offers reliable services that can cater to the needs of enterprises and larger companies as well. Their certifications, such as ISO 9001:2019, reflect a commitment to quality and operational excellence, important factors for larger organizations. Moreover, their experience in providing comprehensive customer engagement strategies positions them as a capable partner for enterprises aiming for consistency and effectiveness in their customer service operations.
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