Coactivate
Customer Experience and Contact Center
CoActivate is a boutique BPO firm that provides customer experience and contact center solutions for various industries, known for its customer-centric approach and high-quality service delivery.
Size
51-200
Private
Mission
To provide human-powered engagement solutions that enhance customer value.
About
CoActivate offers customer experience and contact center solutions along with sales support and customer education for clients across multiple sectors. The company operates using an onshore model and supports businesses from its Durban, South Africa location.
It is recognized for its vibrant workforce and commitment to quality, with a strong focus on aligning closely with clients' customer contact strategies to achieve shared goals.
Services
CoActivate provides customer experience and contact center solutions supported by sales support and customer education. These services include inbound customer support, outbound telesales, lead research, upsell/cross-sell campaigns, and quality assurance. They are delivered across various channels, including voice, email, and chat, tailored to enhance customer engagement and drive business growth.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Lead Research & List Building
Upsell / Cross-sell Campaigns
Sales Chat & Live Demonstrations
Sales Enablement Content
Quality Assurance & Monitoring
Industries Served
The company serves clients in diverse sectors, leveraging its expertise in sales and customer support to meet a wide range of business needs. CoActivate has experience supporting both large enterprises and small businesses, ensuring that its services align with specific industry requirements.
Unique Stregths
CoActivate is known for its customer-centric approach and commitment to quality, offering clients a vibrant and agile workforce. Its operational practices include hands-on leadership and a focus on continuous improvement, which help deliver consistent results and exceed client expectations.
Delivery Footprint
Headquartered in Durban, South Africa, the company operates using an onshore delivery model. It serves clients primarily within the local market, with a strong emphasis on providing personalized and attentive service delivery.
Certifications
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Verticals
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Clients
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What's the main service provided by
Coactivate
?
Coactivate specializes in enhancing customer experience and operating contact center solutions. Their service suite includes inbound customer support, outbound telesales, lead research, upsell and cross-sell campaigns, as well as sales chat and live demonstrations. The company also provides sales enablement content and quality assurance monitoring, ensuring a comprehensive approach to customer engagement across various communication channels.
What additional services does
Coactivate
provide?
When was
Coactivate
founded?
Founded in 2010, Coactivate has been in operation for over 13 years. Since its establishment, the company has built a strong reputation in the customer experience and contact center sector, continuously evolving to meet the needs of its clients.
What industry verticals does
Coactivate
serve?
What delivery model does
Coactivate
offer?
Coactivate employs an onshore delivery model, meaning that their services are provided within the same country as their clients, specifically from their base in Durban, South Africa. This approach allows for greater alignment with local market needs and facilitates more personalized interactions between the company and its clients.
How many employees and/or seats does
Coactivate
have?
Coactivate has a dynamic workforce comprising between 51 and 200 employees. This range indicates a well-established team capable of delivering tailored services while maintaining flexibility to adapt to various client demands.
Can
Coactivate
be considered a good service provider for startups?
Cobrando Bpo may be a suitable service provider for startups, especially those in need of effective accounts receivable management and debt collection. Their specialized expertise and tailored services can assist emerging businesses in managing their financial operations more efficiently, ultimately supporting their growth and stability.
Can
Coactivate
be considered a good service provider for SMBs?
Coactivate is well-positioned to support small and medium businesses (SMBs) with its diverse service offerings and customer-centric approach. Their ability to provide personalized and attentive service allows SMBs to leverage Coactivate's expertise in customer engagement and sales support, helping them grow and scale effectively. The company's commitment to quality and continuous improvement can significantly benefit SMBs looking to enhance their customer interactions.
Can
Coactivate
be considered a good service provider for enterprises?
While Coactivate may not be the largest provider in the market, their commitment to quality service and customer-centric solutions makes them suitable for enterprises that value a personalized touch. With a robust range of services and a strong emphasis on aligning with clients' strategies, Coactivate can effectively support larger companies in achieving their customer engagement goals. Their agile operational practices ensure that they can meet the sophisticated needs of enterprise-level clients.
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