Co Workx Ph
Customer Experience and Contact Center
CoWorkx-PH is a coworking space provider that offers customer experience and contact center support for various industries, known for its community-driven atmosphere and flexible workspace solutions.
Size
51-200
Private
10m-50m
Mission
To foster innovation and productivity through flexible, fully equipped workspaces.
About
CoWorkx-PH offers customer experience and contact center support along with finance and accounting, HR, recruitment, and payroll services for clients in banking and financial services, insurance, healthcare, retail, telecommunications, and gaming. The company operates using an offshore model and supports clients globally.
It is recognized for its productivity-focused designs and premium amenities, with a vibrant community that fosters networking and business growth.
Services
CoWorkx-PH provides customer experience and contact center support, supported by finance and accounting, HR outsourcing, and back-office operations. These services include inbound customer support, technical support, claims processing, payroll processing, and data entry. Each solution is tailored to support diverse client needs across various business functions.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Email Support
Claims Processing
Payroll Processing
Data Entry & Data Processing
Order Management & Fulfilment
Procurement Administration
Inventory Management Support
Industries Served
The company serves clients in banking and financial services, insurance, healthcare, retail and e-commerce, telecommunications, and gaming. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
CoWorkx-PH is known for its flexible workspace solutions and community-driven atmosphere, offering clients access to premium facilities and a network of professionals. Its approach includes hosting networking events and workshops, which help deliver a supportive environment for business growth.
Delivery Footprint
Headquartered in the Philippines, the company operates using an offshore delivery model. It serves clients across North America, Europe, and Asia, with teams working in remote environments tailored to client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Telecommunications & Media
Gaming & Entertainment
Clients
No items found.
What's the main service provided by
Co Workx Ph
?
Co Workx Ph specializes in customer experience and contact center solutions, providing a comprehensive suite of services tailored to meet diverse client needs. Their offerings encompass inbound customer support, technical support at both Tier 1 and Tier 2 levels, email support, claims processing, payroll processing, as well as data entry and processing. Additionally, they handle order management and fulfillment, procurement administration, and inventory management support, ensuring clients benefit from a holistic approach to customer and operational support.
What additional services does
Co Workx Ph
provide?
When was
Co Workx Ph
founded?
Co Workx Ph was established in 2014, marking nearly a decade of dedicated service in the business process outsourcing sector. Since its inception, the company has grown and adapted to the evolving needs of its clients, continuously enhancing its service offerings and operational efficiencies.
What industry verticals does
Co Workx Ph
serve?
Co Workx Ph serves a diverse range of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Telecommunications & Media, and Gaming & Entertainment. This broad industry focus enables the company to tailor its services to meet the unique requirements of each sector effectively.
What delivery model does
Co Workx Ph
offer?
Co Workx Ph employs an offshore delivery model, which means that their services are provided from a location outside of the client’s country, often leveraging cost efficiencies and access to a wider talent pool. This model allows them to support clients globally while maintaining high-quality service standards tailored to specific client needs.
How many employees and/or seats does
Co Workx Ph
have?
Co Workx Ph has a workforce ranging between 51 and 200 employees, indicating a substantial team dedicated to delivering high-quality services. This size allows the company to maintain a balance between personalized service and operational scalability.
Can
Co Workx Ph
be considered a good service provider for startups?
Coactivate could be a viable service provider for startups, particularly those seeking to establish strong customer engagement from the outset. With a focus on customer experience and support, the company can help startups create a solid foundation in managing customer relationships. Their range of services can be tailored to meet the unique needs of emerging businesses, providing essential support in their early stages.
Can
Co Workx Ph
be considered a good service provider for SMBs?
For small and medium businesses, Co Workx Ph presents a strong option due to its comprehensive service portfolio and commitment to flexibility. The company's focus on customer experience and support functions can help SMBs enhance their operational capabilities and scale effectively as they grow, making it an ideal partner for businesses aiming to expand their reach.
Can
Co Workx Ph
be considered a good service provider for enterprises?
While Co Workx Ph is well-equipped to support larger enterprises with its extensive range of services, its focus on flexibility and community-driven solutions may resonate more with mid-sized organizations. However, the company’s experience across various industries provides a solid foundation for reliability and sophisticated service offerings suitable for enterprise-level clients.
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