CMX Solution specializes in delivering customer experience and contact center services. Their offerings encompass a comprehensive range of solutions including inbound customer support, outbound telesales and retention, multilingual support, social media customer care, live chat and messaging support, email support, as well as CX consulting and journey mapping. This diverse portfolio is designed to enhance customer engagement and operational efficiency across various communication channels.

In addition to their primary offerings, CMX Solution also provides back-office operations. This expansion into administrative support services complements their customer experience solutions, allowing clients to benefit from a more integrated approach to managing their operations.

CMX Solution was established in 2012, making it a well-rooted player in the customer service industry with over a decade of experience. Since its inception, the company has focused on providing innovative customer service solutions tailored to meet the evolving needs of its clients.

CMX Solution serves clients primarily in the Telecommunications & Media and Retail & e-Commerce sectors. Their expertise in these industries allows them to align their service offerings with the specific demands and challenges faced by businesses operating in these verticals.

CMX Solution employs a flexible delivery model that includes onshore, nearshore, and offshore operations. Onshore refers to services delivered within the same country as the client, while nearshore involves neighboring countries, and offshore means operations are conducted in distant countries. This multi-faceted approach enables CMX Solution to optimize resources and adapt to client needs efficiently.

CMX Solution has a workforce ranging from 51 to 200 employees. This size allows the company to maintain a balance between personalized service and the capacity to scale operations as needed, ensuring they can effectively meet the demands of their clients.