CMS
Customer Experience and Contact Center
Continental Message Solution Inc. is a leading provider that offers customer experience and contact center solutions for retail, e-commerce, and non-profit sectors, known for its state-of-the-art technology and highly trained personnel.
Size
51-200
Private
Mission
About
Continental Message Solution Inc. offers customer experience and contact center solutions along with live agent services, automated call center technology, and business process outsourcing for clients in retail, e-commerce, and non-profit sectors. The company operates using an onshore model and supports clients across the United States.
It is recognized for its commitment to customized communication solutions, with a strong emphasis on integrating advanced technology with experienced staff to enhance client connectivity.
Services
Continental Message Solution Inc. provides customer experience and contact center solutions supported by live agent call center services, automated call center technology, and business process outsourcing. These services cover inbound and outbound calls, appointment scheduling, and emergency answering, tailored to support various client needs and business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Appointment Setting
Multi-function Service Desk
Industries Served
The company serves clients in retail, e-commerce, and non-profit sectors. It has experience supporting small businesses and larger organizations with services aligned to industry-specific requirements, utilizing advanced call center technology and integration capabilities.
Unique Stregths
Continental Message Solution Inc. is known for its combination of state-of-the-art technology and highly trained personnel, offering clients reliable and efficient communication solutions. Its approach includes 24/7 availability and customizable services, which help deliver consistency and responsiveness at scale.
Delivery Footprint
Headquartered in Columbus, Ohio, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in a hybrid environment depending on client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
CMS
?
CMS specializes in delivering customer experience and contact center solutions, utilizing both live agent services and automated call center technology. Their offerings encompass a variety of support functions including inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, appointment setting, and a multifunction service desk. This comprehensive service portfolio is tailored to meet diverse client needs across various business sectors.
What additional services does
CMS
provide?
When was
CMS
founded?
Founded in 1967, CMS has established itself as a reliable player in the customer service industry for over 56 years. Since its inception, the company has evolved its offerings to meet the changing demands of clients, particularly in the retail and e-commerce sectors, while maintaining a strong emphasis on customer experience and innovative solutions.
What industry verticals does
CMS
serve?
CMS primarily serves clients in the Retail & e-Commerce and Non-Profit & NGOs sectors. This focus allows them to tailor their services to the unique requirements of these industries, ensuring that their solutions are relevant and effective in addressing specific business challenges.
What delivery model does
CMS
offer?
CMS employs an onshore delivery model, meaning that their services are provided within the same country as their clients, specifically the United States. This approach allows for enhanced communication, quicker response times, and a better understanding of local market dynamics, all of which contribute to improved client satisfaction.
How many employees and/or seats does
CMS
have?
CMS has a workforce ranging between 51 and 200 employees. This size enables the company to maintain a balance between personalized service and operational efficiency, allowing them to respond to client needs effectively while still offering a range of scalable solutions.
Can
CMS
be considered a good service provider for startups?
Can
CMS
be considered a good service provider for SMBs?
CMS is well-positioned to serve small and medium-sized businesses, thanks to its flexible service offerings and commitment to customized solutions. Their experience in catering to various client sizes, combined with their focus on delivering quality customer support, makes them a strong partner for SMBs looking to enhance their customer engagement capabilities.
Can
CMS
be considered a good service provider for enterprises?
While CMS primarily targets small to medium-sized businesses, their robust service capabilities and experienced workforce also make them a viable option for larger enterprises. Their commitment to advanced technology and reliable communication solutions can support the needs of bigger organizations, although enterprises should evaluate their specific requirements against the company's offerings to ensure alignment.
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